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The Promise Blog
Business

Gotta Hand it to United

A few weeks ago I posted a blog called, “The Promise United Never Made”. Wow did that stir up some strong feelings from the opposers, critics, and posers out there!  Haha. My whole point was simply that United Airlines only had it as a GOAL to make the customer experience be positive, that they never made any kind of PROMISE to us. Many people agreed with my assessment and the change in language, and how that shifts the strength of power in our words. And then others showed up shouting how promises can’t be guaranteed, it depends on the circumstance, as well as how airlines have every right to do what they did. I get it, but I don’t agree. And apparently United took a long hard look at their Mission Statement, their Corporate Culture, the way they have trained Employees for unfortunate situations as such, and…. After a great deal of being blasted by the media, of not initially owning up to the mistake, of losing hundreds of millions in bad publicity, and having a CEO who was trying to save face…. Finally came up with a GREAT email they sent out to all the world and customers, which was

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May 10, 2017 No Comments
Gratitude

A Promise to Self: The One

  Tonight a beautiful woman approached me and said, “I’ll never forget the time I heard you speak, it was life-changing.” I thanked her and asked when she’d heard me speak. “It was at Canyon Crest Elementary School when I was in 6th Grade”. I scratched the gray in my beard, grabbed my cane, and hobbled away.   To feel old is one thing. To realize you are is another. Yet few compliments make me more grateful than this one.   Proves the message was lasting and impacting. Glad I went to that school and spoke to those kids, probably for free!   What promises have you kept that once in a while you’re reminded really have made all the difference?     ~ jason hewlett Jason Hewlett, CSP (Certified Speaking Professional), CPAE Speaker Hall of Fame, is a Keynote Speaker for the largest corporate events in the world. His primary message, The Promise, is essential for Leadership, Management, Sales, Marketing, Direct-Sales Companies, and is a combination of engagement and entertainment meets inspiration.  Jason has even received standing ovations from IT guys.  He has been acknowledged as life-changing by Conference Attendees, C-Level Executives and Hollywood Elite.  jasonhewlett.com Please click here to

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March 22, 2017 No Comments
Business

Managers Are Mentors

Are you a Manager, Executive, or Leader in your workplace? If so, Congratulations! Question: How did you get there?   Did you do it alone?  Or did you have some help?  In all likelihood you had a Mentor, or a few Mentors, that recognized something great in you that you didn’t see in yourself.   They pointed out your incredible gifts, the strengths you naturally exhibited, the flair for leadership that brings someone from the bottom rung to the top, and eventually to another ladder altogether.   And now YOU are The Mentor.   What is your responsibility in this position?  Why were you chosen to this?   In high school a teacher heard me singing in the hall.  She burst through the choir room door and demanded to know why I wasn’t in the choir.   “I play basketball, I’m going to be in the NBA”, I said.   She looked me up and down and said, “You are a SINGER!  Come into my classroom!”   She made me audition for a choir spot I didn’t care to land.  But in that moment of ambivalence she unleashed potential I never knew I had.  Or at least I hadn’t shared

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March 7, 2017 5 Comments
Events

Oscars Mix Up: The Promise of Being Present

Following the biggest gaffe in Academy Awards history, PricewaterhouseCoopers launched a full investigation into the mix-up of the Best Picture envelope mishap.   (I was so wrapped up in what had happened from a Stage Performer’s perspective that I blogged HERE the night of the incident)   It was revealed there are two of the same card showing the winners names in the secret locked briefcases of those overseeing the stage production, with PwC workers on both sides of the stage ready to hand each presenter the appropriate envelope.  In this case it was Martha Ruiz, and managing partner, Brian Cullinan.   Upon Emma Stone winning Best Actress for “La La Land” she went backstage and was quickly photographed by Cullinan of PwC, who was excited for her win.  He then posted about it on Twitter.  Meaning, immediately in the middle of doing his job he was distracted by something he wanted to share with the world, and was temporarily unfocused on his job and the task at hand.   This is normally not a big deal, to update your Twitter account with something neat that just happened, but in this case it caused all kinds of problems. His job was: Give

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February 28, 2017 7 Comments
Family

The Promise of Community

  Tonight at the store we heard shouts of “Someone call 911!” As a crowd gathered my wife and I didn’t want to join in the scene of onlookers, but when we saw a baby boy on the ground and his father pleading in Spanish for help as store employees seemed to be standing around I ran over to see if I could help. Sadly I’m not confident in my ability to revive a child, and gratefully someone else took over as the father knelt beside the 1 year old boy. Realizing I wasn’t helping, and not wanting to crowd around, I wasn’t sure what to do, or how to help….when the sound of crying appeared. 2 little girls standing by a cart, hugging each other, now sobbing, and that’s when it became apparent these were the daughters of this father, their brother having just collapsed and had a seizure, not breathing, eyes open lifeless on the ground. I went over to the girls, 7 and 5, and stood behind them, put my arms around them and rubbed their arms and backs and repeated that it would be alright. As their brother began breathing again I told them to look

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February 24, 2017 No Comments
Family

The Promise of Community

  Tonight at the store we heard shouts of “Someone call 911!” As a crowd gathered my wife and I didn’t want to join in the scene of onlookers, but when we saw a baby boy on the ground and his father pleading in Spanish for help as store employees seemed to be standing around I ran over to see if I could help. Sadly I’m not confident in my ability to revive a child, and gratefully someone else took over as the father knelt beside the 1 year old boy. Realizing I wasn’t helping, and not wanting to crowd around, I wasn’t sure what to do, or how to help….when the sound of crying appeared. 2 little girls standing by a cart, hugging each other, now sobbing, and that’s when it became apparent these were the daughters of this father, their brother having just collapsed and had a seizure, not breathing, eyes open lifeless on the ground. I went over to the girls, 7 and 5, and stood behind them, put my arms around them and rubbed their arms and backs and repeated that it would be alright. As their brother began breathing again I told them to look

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February 24, 2017 No Comments
Business

The Promise from Prison

Where and how do we spend our time? This past 2 weeks I made literally no money at a couple of gigs, and instead donated a lot of time to speak to people who needed to hear The Promise.  Whether it was a youth group, religious events, educators, family counselors, or even in a place where most speakers never dare to go even when invited: The Prison. Granted, it is so wonderful to receive kind comments from audience members as they give immediate feedback on how changing one simple word in their life makes all the difference.  From a “Goal” to a “Promise” brings the highest level of commitment. Everyone prefers to keep a promise.   I love how this message resonates in business and life! However, it hits from a different angle when you get a letter from an inmate in prison two weeks after the event. Was once a stranger, now a friend, I can’t wait to help him get his feet on the ground when he serves his time. But I’m not waiting til then to help him.  My promise is about now.  BE PRESENT is the essence of a promise made and kept.  Not someday, not

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January 31, 2017 6 Comments
Business

2017 Goals vs. Promises

  As the NEW YEAR approaches, what are the GOALS you are focused on accomplishing to really hit a home run this coming year? If you’re like me, you realize that sometimes GOALS aren’t enough. Call it what you will: Resolutions * Commitments * Goals I ask the question: “Why Set a Goal when you can Make a Promise?” I’m not saying Goals aren’t important – that would be ridiculous!  We all need to set Goals. But Goals are those pieces we can chop away at.  Usually Goals are associated with numbers, systems, projects. In that case, Goals are good. Where our words make all the difference is how we see a Goal. For example, if we don’t hit a goal and it’s not a big deal then that’s how we’ll feel about coming up short.  No biggie. However, if I said, “I set the Goal that I’ll get that project done by tonight!” you would probably feel more confident I’d have it done by tonight if I said something using a more powerful word, such as, “I PROMISE I will get that to you before the night is over”. Or how about the more humorous wording, upon committing to

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December 29, 2016 No Comments
Family

The Promise of The Performer Amid Personal Tragedy

  Tonight, just prior to taking the stage, for my final performance of 2016, I just happened to answer a phone call from an old friend.  Watch this video to see the news I received:     It is rare for me to feel this sad.  Carla is a most exemplary person, full of life, wit, so smart and wonderful.  The news of her loss hits hard.  Yet nothing would make her more proud than for me to go out there and lift others with a smile, but how tough is that in this moment? What is my responsibility as a Performer, my Promise, just before a show, even when receiving news that a friend has passed away? My Promise is to deliver what I came to give. Regardless of how much I hurt, feel sad and heartbroken, I must now go out on that stage and make people that don’t know the back story still have a great laugh and be uplifted. My job is to make these people laugh.  I guarantee they will!  Even when I don’t feel like laughing myself, I can still be amazing in my work. Questions are these: Do you allow what happens in

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December 10, 2016 6 Comments
Business

The Promise of Your Best Work

  What is your level of care when it comes to your work? The lady who swiped my card at the store today: she’s just doing a job, didn’t even bother to say hello or converse when I tried to engage with her, just looked down and away.  Luckily there was the storefront manager-turned-bagger who walked up, with a smile, and saved the day with friendliness. So I ask in a different way: What is your Promise of Your Best Work?   There is a certain restroom I find myself in every trip heading out at my hometown airport.  For over a decade I have noticed one thing in the tile work a little higher than eye level as I take care of nature’s business, and since I apparently have OCD these two tiny tiles that are out of place bug me to battiness (forgive me for having taken this photo in a private setting….I promise hands were washed upon committing to this endeavor).   Can you see it?  Here’s a closer look.     Does this bother anyone else? I have seen tile work the world over that is incredible and most all of it is brilliant. Heck, I

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December 9, 2016 4 Comments

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