What is your level of care when it comes to your work?
The lady who swiped my card at the store today: she’s just doing a job, didn’t even bother to say hello or converse when I tried to engage with her, just looked down and away. Luckily there was the storefront manager-turned-bagger who walked up, with a smile, and saved the day with friendliness.
So I ask in a different way: What is your Promise of Your Best Work?
There is a certain restroom I find myself in every trip heading out at my hometown airport. For over a decade I have noticed one thing in the tile work a little higher than eye level as I take care of nature’s business, and since I apparently have OCD these two tiny tiles that are out of place bug me to battiness (forgive me for having taken this photo in a private setting….I promise hands were washed upon committing to this endeavor).
Can you see it? Here’s a closer look.
Does this bother anyone else?
I have seen tile work the world over that is incredible and most all of it is brilliant.
Heck, I used to live in Brazil where the beautiful sidewalks and streets are tile patterns that would make any artist swoon.
It is so rare to see crooked tile work that this drives me insane! And few things ever hit me so crazy as to notice this two tile disaster in a place that every man can see; in fact I seek this out every time just to see if it’s still there or if some paranoid tile worker has gone in and fixed it. Yet it shall remain!
To make matters worse this restroom is in an overpriced lounge/waiting area where people pay extra money to use a beautiful private bathroom with lotions, cologne, mouthwash…Hahahahah!
Question is: Why did this tile worker choose not to do his best work?
All the other tiles he did were perfectly straight. I’ve searched high and low in this restroom – odd, yes, don’t judge – but everything else was excellent work, except for this one spot!
Was he just leaving his mark? Or did he just not care?
Contrast bathroom tile work laziness with the recent OK Go video that will blow your mind. Talk about attention to detail, absolute precision, concern for each moment. This level of artistry is only possible because they are attempting to constantly outdo themselves, since this is how they do every video they’ve ever done (you may remember them from their first viral video on treadmills):
In other words, they keep the promise to do their best work every single time.
It strikes me to think about my own work. Have I been lazy in its execution? Am I cutting corners? Do I fall in the category of apathetic bathroom tile worker who does great work all over the place with the exception of one glaring in your face annoyance, or is my portfolio filled with genius and stated care of the standard of an OK Go video?
I know currently I fall somewhere in between. And it rips me apart. It drives me to be better. Given – it is better to finish work than wait until it’s perfect, as perfection may never happen, but what type of work do I deliver to the world, and is it worthy of my brand? For this reason I record every speech, every performance, and scrutinize myself to the nth degree.
And how about you? Are you bathroom tile worker guy or an OK Go guy? What is your Promise to your customer, and to yourself, with the work you do?
And what are you going to do about it?
~ jason hewlett
Jason Hewlett, CSP (Certified Speaking Professional), CPAE Speaker Hall of Fame, is a Keynote Speaker for the largest corporate events in the world. His primary message, The Promise, is essential for Leadership, Management, Sales, Marketing, Direct-Sales Companies, and is a combination of engagement and entertainment meets inspiration. Jason has even received standing ovations from IT guys. He has been acknowledged as life-changing by Conference Attendees, C-Level Executives and Hollywood Elite. jasonhewlett.com
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