Announcements
ZOOM Call Audio: How to Fix Your Music
ZOOM seems to have won the game in the pandemic. It became the Go-To, and “Do you have Zoom?” was the first thing every
July 22, 2020
6 Comments
Category: Customer Service
Business
Who’s Your Jordan Gibby?
Is there someone on your Team that you rely on and are extra grateful for this week? Let me tell you about one of
July 19, 2020
4 Comments
Announcements
A New Career
“Wait a minute”, she shouted into the Zoom call, “I didn’t even know THAT was possible!?” Elated, she firmed up my appearance for her
June 18, 2020
2 Comments
Customer Service
June 15, 2020
2 Comments
Business
The Importance of Showing Up
Have you ever had one of those nights where you absolutely could not miss your alarm going off? Whether it be a flight, a
June 13, 2020
6 Comments
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Business
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing,
September 22, 2019
8 Comments
Business
Your Business is Your Promise
Recently I attended a conference where they promised we’d be fed every morning and lunch. Arriving at the first breakfast I realized I
August 18, 2019
4 Comments
Leaving the Seat Up
September 15, 2023
My wife has been gone for a week. I miss her. The
eBikes, AI & ChatGPT
September 9, 2023
Recently I was talking among friends about my Health Promise and daily
The Love of Work
September 2, 2023
At my desk I am slaving away to finish the slides and
The Middle Seat
August 24, 2023
“No, thank you, I will take any seat but the middle seat,”