Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS packed. Lines out the door oftentimes, and has been that way since it first opened in our community. Tsunami’s Signature Moves: Be the best, high end choice for sushi. Their […]
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check out the article by Jason Aten on inc.com HERE or the following is a summary, with my commentary in parenthesis: Customer John buys extremely expensive STAR WARS LEGO set (been […]
What is Your Promise2Lead?
Over the past 2 months I have experienced a true life tragedy within an organization I’ve been a part of for 16 years. A complete loss of trust! An absolute mismanagement of emotions, rumors, deception tearing people of one heart and mind completely apart! Mistakes have been made high and low…and yet, even with […]
Everything That’s Wrong In Your Life
Everything that’s wrong in your life is because you broke a Promise to yourself! You may not like that statement, but having now dug deep enough into this language and concept, it stands up with some heavy testing. And don’t think I’m just pointing one finger at you, because three are pointing back at me, […]
The Misunderstood Legend of Brown M&M’s & Van Halen
Did you ever hear the story of rock band Van Halen trashing a venue because they arrived at the location only to find BROWN M&M’s in the bowl backstage? Do you know why they did that? Most people think it’s because they were a bunch of Rock Stars acting like spoiled brats. In reality, it […]
Ever Seen A Manager Cry? The ICM Process
Have you ever seen a Manager cry? Not because you did something wrong… Because the people they lead are giving them compliments, great words to hang their hat on, and clarifying attributes about them they’ve never seen in themselves! This happened the other day when Allen Roberds and I, Co-Founders of The Promise Institute, […]
The Importance of Audience Feedback
For the past 15 months I have not been able to rely on audience feedback to confirm if I did a job well or not from my Virtual Zoom Home Studio. For the first 3 months of the pandemic, every event planner wanted no Chat feature open, nor the cameras on attendees, so I had […]
When You Are Under-Utilized
I don’t EVER recall in my career being hired to NOT: Be Funny Sing Do Impressions Do Parodies Share a Message They just wanted me to bring people to stage, introduce their needs clearly, and keep it all on time. That’s it! Have you ever been under-utilized? This is a first of its kind experience […]
300 Empty Chairs
One week ago I drove over 200 miles to give my keynote presentation for a first of its kind event in a small city in my home state: The Inaugural Business EXPO put on by the economic development of the city. Entering the ballroom of the beautiful conference center, it was wonderful to see […]
Ready To Buy
This past week I pulled up at the FORD Dealership and calmed my nerves. Knowing I was walking in the door in the next minute, I was the equivalent of a wiry wildebeest going for a swim in a lake full of crocodiles. You know the feeling if you’ve ever been interested in a certain […]