The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked in the glory of another standing ovation moment. Right as I bit into my sandwich a large group of lanyard wearing attendees from the event where I had just […]
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really need this Dramamine for our boat ride tomorrow.” That’s when my wife, ever-present, ever-ready, looked over my shoulder at the receipt. “Wait a minute! What is this?” She snatched it […]
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing, or even terrifying experience. I remember my first few shows at the beginning of my career working with the traveling show, the Las Vegas “Legends in Concert”. Stepping out onto […]
Your Business is Your Promise
Recently I attended a conference where they promised we’d be fed every morning and lunch. Arriving at the first breakfast I realized I should have packed my own! I sat through the first 3 hours starving. Lunch arrived – time for redemption. I knew they could do make up for breakfast. And then […]
I Am The Parachute
Phone rings, it’s a number I don’t recognize (probably another robocall, I seem to get 5-10 per day now!). “Hello, this is Jason,” I answer. “Jason! Thank you so much for answering. Oh my goodness, I hope you remember me. You performed for our event a few years ago and were the biggest hit we’ve […]
JetBlue Signature Service
“Welcome aboard! Are you Mr. Hewlett by chance?” Surprised to be recognized, I said yes and was promptly handed a few items: A blanket, neck pillow, and this handwritten note. Seated in my preferred exit row aisle seat for the 5 hour flight home, I was asked if I wanted a snack […]