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The Promise Blog

Family

The Work Family Saves The Day

  The other night I took the stage for a very important Awards Ceremony after being introduced as if I were the greatest performer in the world. Plugged in my iPhone which runs my 40+ music cues before my hour long Show. I introduced the first song and….nothing. My phone was frozen. I laughed nervously and fidgeted with it. And then I tried to shut it off to reboot. Wouldn’t slide touch off. Oh. My. Gosh. The pit in my stomach was beyond anything I’ve felt in a while.   AV Team began scrambling, ran up and checked all the connections.   I told them it was the phone and handed it to them to try and troubleshoot as I said to audience, “Well, this is a great way to start a show, whatdya say?” So I launched into my speaking message The Promise. Audience is laughing good and loud. Show will go on…without music I guess. 15 minutes later AV guy runs up, hands me the phone, somehow it’s working – I ditch the speech material and blast into the show music. Standing ovation.   All is well that ends well.  This was the first time I’ve taken the

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Business

cmi speaker management

If you’ve run a business you know finding the right people to help you accomplish your dream is a very challenging thing.  Instead of hiring anyone, you may have tried to go it alone. In running my business over 17 years I have experienced being the so-called “chef, host, busboy, clerk, PR, HR, owner, waiter, janitor, distributor, designer and lawyer” all at the same time. Trust me – it’s not a good idea. Through the nearly 2 decades I have tried and failed to surround myself with those that caught my vision, or in most cases, found great people who understood it, but then I took an unexpected detour and ruined everything once again. Business for me has been a long and hard earned “Experience MBA” without the degree and having lost hundreds of thousands in mistakes. To say I haven’t had great teams in the past would be a lie. A few people have worked with me in the creative side, web development, IT, accounting, financial planning, and assisting near a decade of their putting up with me. However, I have really struggled to find the right team that could help me make the gigantic U-Turn needed to go

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Business

The Promise United Airlines Never Made

  Before passing my own judgments on what occurred with United Airlines and their incredible lack of customer safety, service, and offering of dignity to passengers from the recent debacle, I thought I’d better look it up on their web site first. What does United Airlines truly stand for? What is their Promise to the Customer? I believe any of us truly wanted to give them the benefit of the doubt. Yet here it is, in plain English, a screenshot from their web site and Mission Statement called Customer Commitment!     A Commitment is a strong word, but not as strong as a Promise kept. 2nd paragraph begins, “Our goal is to make every flight a positive experience for our customers.” !?!?!?!?!?!?!?!?!?!?!?!?! Hmmmm.  Looks like a really REALLY big miss on that goal.  Don’t think the Doc had a positive experience, United.   Time and time again on this blog I have asked, “Why set a GOAL when you can MAKE A PROMISE?”   Folks, goals are not strong enough.  I don’t care about your goals, I don’t care about your “commitment”, I only care about your promises. Promise me you’ll give me the best deal. Promise me you’ll

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