Choking on McDonald’s
Sydney Raley, a 15-year old McDonald’s employee, noticed a customer in the drive-thru lane choking on a chicken nugget. Most teens I know would start screaming, pointing, or not even notice at all… Sydney is not most teens. Without hesitation, she leaped through the drive-thru window, opened the car door, instructed the victim’s daughter to […]
Walk To Water
What is your Promise Impact? Recently my friend, Heidi Totten, perhaps one of the greatest Impact Makers I’ve ever known, told me she and her gal pals were going to do a “WALK TO WATER” for women in Kenya: each of her friends walking 100 miles over a month+ long adventure. I asked if […]
You Missed It: Live2Lead
If you weren’t with us in SLC the past few days then you missed out in a big way. Our Live2Lead event was a HUGE success, and the ultimate launch to The Promise Institute. It was incredible to sit back and watch as our Founders led the way, guiding the VIP Experience with The Leadership […]
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable amount for a server to take our order before remembering to bring water. As a business owner, I know there is an employment challenge right now, and as those in […]
Is Ted Lasso A Good Coach?
Ted Lasso just swept up at the Emmys. Good for them, it’s the best, and only, series on any streaming platform I’ve ever watched more than 3 episodes in a row. In fact, last year when I got a new computer and received the AppleTV+ subscription, I watched the first Ted Lasso episode and stated: […]
Applause for Jim: AV Guy
Let’s highlight Jim. At 7 AM on Thursday morning I showed up for a standard sound check prior to speaking for TUG, an association I had been booked to speak for over 2 years. Finally the event, postponed since last year, was here! Something was wrong with my laptop not connecting to the system, […]
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS packed. Lines out the door oftentimes, and has been that way since it first opened in our community. Tsunami’s Signature Moves: Be the best, high end choice for sushi. Their […]
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check out the article by Jason Aten on inc.com HERE or the following is a summary, with my commentary in parenthesis: Customer John buys extremely expensive STAR WARS LEGO set (been […]
When You Are Under-Utilized
I don’t EVER recall in my career being hired to NOT: Be Funny Sing Do Impressions Do Parodies Share a Message They just wanted me to bring people to stage, introduce their needs clearly, and keep it all on time. That’s it! Have you ever been under-utilized? This is a first of its kind experience […]
300 Empty Chairs
One week ago I drove over 200 miles to give my keynote presentation for a first of its kind event in a small city in my home state: The Inaugural Business EXPO put on by the economic development of the city. Entering the ballroom of the beautiful conference center, it was wonderful to see […]