The Missing Key
Have you ever noticed the unfairness that is the following statement: If you do your job, no one has any idea how many times you’ve delivered, sacrifices made, miracles pulled off to make everything go smooth sailing…yet, if you fail to do your job only one time EVERYONE will notice! How cruel is this life […]
30-Minute Wait
My 13-yr old son and I hopped in the JEEP to go grab a Garden Burger at the only restaurant he’ll order a burger from: Nielsen’s Frozen Custard in South Jordan, UT. In fact, he gets two Garden Burgers, which to us is thrilling, as he won’t eat anywhere else (incredibly, he always passes […]
ZOOM Call Audio: How to Fix Your Music
ZOOM seems to have won the game in the pandemic. It became the Go-To, and “Do you have Zoom?” was the first thing every client asked for every call. It seems as of mid-March 2020 I spend every day, all day, on ZOOM. I have had to learn to accept, embrace, and rely on ZOOM. […]
Who’s Your Jordan Gibby?
Is there someone on your Team that you rely on and are extra grateful for this week? Let me tell you about one of mine. Just wrapped up my 5th day of 4 Virtual Events this week (thanks to that old feisty COVID-19 mess we’ve all been dealing with), and I am […]
My Gift to The Graduates of the Class of 2020
Outside of my office the sound of children laughing, playing, running and being chased fills the air. Young friends reunited, having been quarantined for 2 months of no play dates, it’s as if shackles were shed. It is beautiful and sunny. Restrictions have been cautiously lifted to a new color, not yet entirely free […]
The Elvis Example
Recently I had a client asking me to return and deliver The Promise with one big change: They needed all new stories, examples and musical impressions…while still wanting the messaging of The Promise as we’d done the year prior. Thrilled, and equally terrified, I went to work on creating a new experience for this […]
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked in the glory of another standing ovation moment. Right as I bit into my sandwich a large group of lanyard wearing attendees from the event where I had just […]
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing, or even terrifying experience. I remember my first few shows at the beginning of my career working with the traveling show, the Las Vegas “Legends in Concert”. Stepping out onto […]
JetBlue Signature Service
“Welcome aboard! Are you Mr. Hewlett by chance?” Surprised to be recognized, I said yes and was promptly handed a few items: A blanket, neck pillow, and this handwritten note. Seated in my preferred exit row aisle seat for the 5 hour flight home, I was asked if I wanted a snack […]