CX
$100 Tip
In my wallet I always carry a $100 bill. If my posting this leads to me being mugged, so be it! Come and get your
February 3, 2023
14 Comments
Category: CX
Coaching
Handing Over The Mic
Friday night was our son’s first high school basketball game, along with all boys basketball teams of every age. Annually they play a team called
November 19, 2022
6 Comments
Business
The Cookie Promise
Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE? What kind of client does this?
November 3, 2022
4 Comments
Coaching
Can Accountants Laugh?
Have you heard this one? How do you tell the difference between an introverted accountant and an extroverted accountant? The extrovert looks at your shoes. That
October 25, 2022
2 Comments
Business
Favorite Events
They say you’re not supposed to have a favorite kid. It might even be risky naming a favorite place to eat if you’re a food
October 25, 2022
2 Comments
Customer Service
Tesla Promise with Jeff Civillico
Disclaimer: I Do Not own a Tesla, although I would love to someday, and especially after this Promise worthy story was posted and shared on
June 25, 2022
6 Comments
Coaching
Middle Ages
This past week my article was about being crowned the world’s worst axe throwing dad. I gave it a good effort in putting a
June 8, 2022
6 Comments
Business
Best Lanyard Maker of All-Time: The Legend of Yori Lim
Are you ever assigned to do little things that don’t seem to matter? Have you ever been in charge of making a lanyard
May 26, 2022
4 Comments
Business
Rehab
“I have to tell you something…. I’m, um, I’m an alcoholic. It controls my life, affects my job, and I’m terrified to tell my boss
May 21, 2022
10 Comments
CX
The Perfect Prom Ask & Response
A few months ago the doorbell rang after 11 PM. My daughter ran to open it and started screaming. Assuming a murderer had politely
April 21, 2022
14 Comments
Vanilla
January 27, 2023
Vanilla is plain. It is perfectly unoffensive, pristine, nearly flavorless, and the exact
The Promise To Fail
January 10, 2023
I stand beneath the Olympic bar, which weighs 45-lbs alone. Slapping plates
New Year Clean Out
January 10, 2023
How is your New Year clean out going? Not your New Years resolutions,