Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
2 Comments
Category: CX
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Business
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing,
September 22, 2019
6 Comments
Announcements
Sophia The Robot
“We are very excited to have you speak to our delegates in Sydney, Australia, to our 8,000 attendees, most of which will be translated
September 8, 2019
2 Comments
