Category: CX

Announcements

A New Career

  “Wait a minute”, she shouted into the Zoom call, “I didn’t even know THAT was possible!?” Elated, she firmed up my appearance for her

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Customer Service

The Massage

  I hate massages. But they’re inevitable…especially when it’s your wife’s favorite thing to receive and to give as a gift. For our Anniversary she

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CX

April 26, 2020

  Hello My Friend! It’s been an interested 6 weeks, hasn’t it?   Do be fair, I don’t want to read one more newsletter about

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Announcements

A Tale of Two Employees

  “I hate going to work everyday,” he quickly admitted after our call had just begun.  “It’s like they know I’m needed to fill a

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