Announcements
80-hours to China and Back
Hi My Friend. This blog will be short and sweet. Last Tuesday I had an event in Chicago that was awesome. Tomorrow I leave
May 21, 2023
20 Comments
Category: CX
Business
The Broken AV Promise
This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for
May 6, 2023
19 Comments
Coaching
The Shopping Cart Promise
We pulled into the only open parking spot in the grocery store lot… Only to suddenly have to back out due to a shopping cart
April 29, 2023
23 Comments
Books
1 vs 100
A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in
April 20, 2023
4 Comments
Business
Subscriber Retires
Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were
March 18, 2023
28 Comments
Business
Silverfox
I hired a photographer to update my head shots. There’s an old joke about not updating your head shots enough. It’s the one where
March 3, 2023
12 Comments
Coaching
Meeting Dr. J
Dr. J. Yes, the Legend, Dr. Julius Erving of basketball fame and greatness, was in the same restaurant as our family having lunch today.
February 19, 2023
8 Comments
CX
$100 Tip
In my wallet I always carry a $100 bill. If my posting this leads to me being mugged, so be it! Come and get your
February 3, 2023
28 Comments
Coaching
Handing Over The Mic
Friday night was our son’s first high school basketball game, along with all boys basketball teams of every age. Annually they play a team called
November 19, 2022
6 Comments
Business
The Cookie Promise
Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE? What kind of client does this?
November 3, 2022
4 Comments
Million Miler
June 4, 2023
Last week I received an email from DELTA CEO, Ed Bastian, that
The Soloist
May 24, 2023
Pressing play rarely brings tears immediately, but this one did. My 2nd
80-hours to China and Back
May 21, 2023
Hi My Friend. This blog will be short and sweet. Last Tuesday
The End of the Bench
May 12, 2023
Over the last few months I have been to many basketball games