Business
How To Shape & Sculpt Your Performance
How good is your Performance? Not last year, not someday, but right now. In leadership you are required to judge the performance of those
January 12, 2020
4 Comments
Category: CX
Business
Another Kid’s School Concert
By December 10th our family had already been to 7 holiday concerts between school, community events, and church. This past week we faithfully trudged
December 19, 2019
18 Comments
CX
3 AM in Las Vegas
If you’re in Las Vegas and awake at 3 AM, there are only a few reasonable scenarios: You’ve lost so much money that you
December 8, 2019
10 Comments
CX
The Parable of the Car Jump
“Sir!” she shouted as she tapped my closed car window, “Can you help me? My car needs a jump!” Her words were muffled between
December 1, 2019
8 Comments
Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Business
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing,
September 22, 2019
8 Comments
Announcements
Sophia The Robot
“We are very excited to have you speak to our delegates in Sydney, Australia, to our 8,000 attendees, most of which will be translated
September 8, 2019
2 Comments
