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Google Me

  Picture this: I’m consulting with a client. Telling them they need to update their web site with this, fix the wording on that. We made sure all was right on Amazon with the products, ensured the newsletter was ready for the big upcoming sale, and set up the funnel system to capture all of the interest that would surely be inbound quite soon. As we went through the critique of their work, efforts, and organization, which is highly successful and a 7-figure per month business, I asked about their Google Reviews. The team stared at me blankly. We searched for it. We found reviews on Amazon, Walmart, JudgeMe, and all over Facebook. Very favorable reviews, BTW! But what about Google Reviews? There were none to be found, and that hurts business in a profound way, at least locally and with SEO marketing efforts. That’s when I thought about it for myself. I googled my own name and found a whole bunch of nothin’ in terms of reviews on my business and work: 1 Google Review for this successful guy! Yep, one kind soul, a dude named Brad whom I’ve never met, went and found whatever seemed like my business

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September 28, 2026 4 Comments
Business

The Broken Team

  Doug sent a frantic text, Jenny replied in Slack, marketing in turn launched a premature email campaign, and customer service was immediately inundated with angry clients. Leadership meets, confusion all around, too many cooks in the kitchen, while ten people are working on the same task without being assigned to work together on any given project. The wheels are falling off the bus, or rather, they did a long time ago. In business culture, it is easy to observe where things aren’t working. Just set up a call with any employee and let them tell you the truth, once you’ve established what they say won’t be held against them. Just look at the confusion coming into customer service due to the latest mistake sent out. Just take a gander at Slack and see how well that’s being utilized. The Slack one is so frustrating I made a silly and comical song about it just to see if it would get a laugh from people in general who have complained to me about their teams not using it, showcasing how important it is.     In leadership, however we can, we must utilize our Signature Moves to inspire, lift, call

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August 12, 2026 1 Comment
Business

The Pilot and The Delay: What To Do When You’ve Broken The Promise

  The following post inspired this blog, as it is something I have talked about extensively, and you’ll love this story. I found this on LinkedIn yesterday, it is brought to you by Robert Sterling: Original Post HERE   Robert Sterling I just had the craziest experience at the airport. We are about to board a flight to Atlanta when the pilot from the incoming plane walks out of the jetway. Guy is probably late 50s, salt and pepper hair, military look. The kind of pilot you instantly feel good about seeing on your flight. Pilot walks over to the counter, gets on the PA system, and starts addressing everyone. “Folks, I’ve been doing this a long time. Flying one of these jets is easy. The hard part is looking at 130 people and telling them their flight is going to be delayed.” Audible groans throughout the boarding gate. Most people here are flying to Atlanta as a layover before another flight. 130 people just had their day become a complete mess. The pilot goes on. “I get it, trust me. But here’s the deal: During our landing, we had a small mechanical issue. I’m not your pilot for the

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May 19, 2026 4 Comments
Business

Don’t Read The Comments

If you want to feel bad about yourself, go ahead and read the comments. Truly, some of the worst days of my life have come when I accidentally stumbled upon the very public thoughts of keyboard warriors insulting me from the safety of their parent’s basement covered in Cheetos and self-righteous indignation. Want to see what I mean? Scroll through the comments on this video of my routine that gets a standing ovation at pretty much every event performance I’ve ever shared it with. LOL! “I’m not laughing.”  “Boring.”  “Move on…nothing funny here, folks.” (7 likes) “I’ve either lost my sense of Humor, or the drink minimum at that club is way too high.” (17 likes)       The comments are not always terrible. Somehow, the video with the most views (below), near half a million across multiple platforms, and the longest version of my act available online, has great comments unless you really dig to find the bad ones. And that’s a nice thing to see that it’s fairly positive.     Comments on YouTube videos are the equivalent of reviews on Amazon. People often go there first, just as they start watching the video, and then read

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March 5, 2026 4 Comments
Books

The Promise from Italy

This morning I woke up at 5 AM. Sleep eludes me after what I have experienced in Italy. My wife and I, along with our besties, Beau & Courtney Carlson, are in historic Florence, Italy, home of history’s greatest Masters of Art. Yesterday we saw The David by Michelangelo, the day prior we saw The Last Supper in Milan by Leonardo da Vinci. I never thought I would be so blessed to see this in real life. Still can’t believe, and so grateful, they have survived this long. I am at a loss for words writing this blog, as we have driven from one city to the next in this glorious country after picking up our daughter, Ella, who has been an Au Pair (nanny) for the last few months since graduating high school. We head to Rome tomorrow to see more of the greatest works of art in human history, all inspired and guided by the hand of God. As powerful as each are, as overwhelmed as I was standing before these pieces which have inspired my own life’s work and art, weeping at the very sight and thought of what these artists went through to create such glory

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November 22, 2024 8 Comments

The Final Retreat

For years, I had what was known in our home as Mentor Mondays. This was due to so many texts, emails, and phone calls from executives, hopeful speakers, and struggling entertainers to “pick my brain” over lunch. Eventually my brain had been picked, pecked, and prodded over enough soggy salads at lunches around Utah that we shifted things to say: Can you come to me and let’s talk? We funneled everyone to Mondays, into 2 hour time slots and a revolving door of mentoring that sometimes saw people from 8AM-8PM learning the craft of running a business, following their dreams, and keeping The Promise to their hopes in life. It was my best way of giving back, after I had the same experience to begin my career, where Chris Poulos had welcomed me into his home, free of charge, to sit on his couch and learn from the greatest philosopher and spiritual mentor I could have asked for outside of my own wonderful parents growing up.     For years, day and night, I came and went to the Poulos household in Orem, UT, with his lovely spouse Gail in the background doing genealogy work at the living room table,

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August 23, 2024 4 Comments
Business

Bond, James Bond

Can you imagine meeting THE James Bond as a 7 year old, and him bringing you into his world of espionage, not just meeting him once as a youth, but again as an adult? Roger Moore delights fan Mark Haynes with this story of how, as the author puts it, “I was working with James Bond now.” To me this is the ultimate example of Living The Promise for those we can serve in our unique capacity and Signature Moves. I read this story on Facebook recently, and it brings a smile to me every time – enjoy: LINK to original article There’s a wonderful true story about Roger Moore meeting a young fan in Nice airport in 1983. Mark Haynes was seven years old when he recognized Moore as James Bond while traveling with his grandfather and asked if it was okay to get an autograph. “As charming as you’d expect, Roger asks my name and duly signs the back of my plane ticket, a fulsome note full of best wishes,” remembers Mark. “I’m ecstatic, but as we head back to our seats, I glance down at the signature. It’s hard to decipher it but it definitely doesn’t say

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August 17, 2024 No Comments
Books

The Honor System

Just before my 2 week run of sold-out shows began at the Hale Centre Theatre I realized I didn’t have the personnel lined up to man our table and sell my book, “The Promise To The One”. My kids were all traveling, we wanted my wife to just attend and enjoy the shows, those on my team either had travels or health challenges, and I had few options left. I remembered driving through Maui a decade ago, on the beautiful Road to Hana, where my wife and I found multiple stops of fruit stands where the Honor System was employed. No one was there to make sure you were honest, it was expected. We often left more money than was suggested, since we appreciated the concept of honesty first. And so, we did the same for the sale of my books at my shows. We discounted them by half price, from $20 to $10, I signed every single one, and we printed a sheet that explained they could pay via Venmo.     We put up the table, set out 40 books, and had to let go of the possibility that someone might steal them and just be ok with

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August 10, 2024 No Comments
CX

BJ The Crab Guru

  In June our family knocked off a few more states in our motorhome that had eluded us for years even though they are close to our home. Racing from SLC, UT through the scorching Nevada heat, we made our way up the California coast, enjoying the Redwoods and chillier weather, before hitting the famous Hwy 101 and celebrating finally making it to the beautiful Oregon coast. We had to crank the coast out in quick time due to keeping a schedule with destination points of Seattle, WA, and eventually Vancouver, B.C., Canada, where we would stow the RV and hop on a cruise to Alaska for a week with extended family. Our friends had mentioned that we needed to stop near Cannon Beach, OR, at Kelly’s Marina, rent a small fishing boat, and go crabbing for Dungeness Crab.           It’s a tall enough order for me to even drive an RV, let alone now become a boat captain and teach my family how to crab… But we made our reservation anyway and found an empty parking lot, full of mud, rain, and one single truck next to ours.     That’s when BJ came strolling

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July 12, 2024 12 Comments
Announcements

The Best Fathers Day Presents

  Christmas Day was nearly 6 months ago (this next week), and it has been that long since I have enjoyed the gifts that keep on giving in our home. That cold wintry morning, as presents were strewn about the house, wrapping paper piled high, the kids were thrilled with what we had given them, but they had something else on their minds. Finally, when they were done opening theirs, they sat Mommy & I down to reveal a gigantic box, wrapped special, as we wondered what they had purchased for us. Our kids are now teens, and they have incredible imaginations and personalities, so we were curious, due to the grins on the faces of all, if they had a friend wrapped up in there to do a Jack-in-The-Box scare tactic, perhaps had re-gifted some white elephant presents, or had bought us a family of geckos. Instead, the box revealed many presents, all hand wrapped as well, in a nesting fashion, meticulously placed just right. Mommy & I took the top ones and began to carefully open them, only to reveal something we hadn’t expected: Individually framed pictures we would be able to place around the house of them,

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June 14, 2024 2 Comments

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