Category: CX

Business

The Broken AV Promise

  This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for

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Books

1 vs 100

A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in the

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Business

Subscriber Retires

Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were opened,

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Business

Silverfox

  I hired a photographer to update my head shots. There’s an old joke about not updating your head shots enough. It’s the one where

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Coaching

Meeting Dr. J

  Dr. J. Yes, the Legend, Dr. Julius Erving of basketball fame and greatness, was in the same restaurant as our family having lunch today.

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CX

$100 Tip

In my wallet I always carry a $100 bill. If my posting this leads to me being mugged, so be it! Come and get your

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Coaching

Handing Over The Mic

Friday night was our son’s first high school basketball game, along with all boys basketball teams of every age. Annually they play a team called

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Business

The Cookie Promise

Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE?   What kind of client does this?

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