In my home state, there is a new bagel shop in town that does NOT allow customers to leave a tip.
The owner of Cheryl’s Bagels, Cheryl Mignone, says she was tired of having to tip someone for doing next to nothing and shaming them into tipping once the iPad was turned towards them.
Certainly, there are jobs that need tipping – such as when service is rendered and I know their livelihood depends on it – but I too feel the “Tipping for Everything” moment has gotten out of hand. In fact, the other day, at a newsstand in the airport, I grabbed my own premade sandwich and drink and was suddenly faced with the obligatory How Much Do You Want to Tip question.
I felt a rush of guilt, as I didn’t feel the person, who hadn’t moved and was still looking at their iPhone, had barely greeted me and simply asked, “Cash or Card?”
Do you tip in this situation?
For me, I have a hard time with it.
I like that Cheryl, the bagel shop owner, is taking a stand in the place in which she owns and runs things.
To me, that is her right, and her promise to herself…and now it’s leading to extreme amounts of business from a tip weary audience.
When I visited Australia a few years ago, the first thing I told people when they asked how it was, I’d say, “They don’t allow tipping! It’s the greatest place on earth!”
Mind you, I’m a very heavy tipper for service I feel deserves it, as I’ve written about before with my $100 Tip blog post, and other stories. In fact, I’ve been known to give tips to AV Teams, service people in my home, and to independent contractors, many of whom have never gotten a tip from anyone else.
Yet I love the story of the bagel shop making it their Signature Move to just do the job, and do it well, no tip expected or accepted. BOOM!
Years ago, I did an event for an extreme discount for a struggling startup company that has since gone on to over $1 Billion in sales. I played Emcee over 3 days, while also being the Show Entertainment one evening and the Closing Keynote the final day. I gave it everything I had and more, and felt good about it, even though they needed me to come off of my normal fee to make it work for their event.
A month later I received a $10,000 tip in the mail, which to this day is the craziest tip I’ve ever received. It felt great, it was deserved (!), and the person who sent it even wrote, “I should have paid you more up front, and this isn’t even enough to cover how great you made our conference! We made way more money at this than expected, and you were a huge part of that, hope you know that, and we look forward to working with you again next year!”
That’s a rare story, but a wonderful one. A great tip is appreciated for service that was underpaid in the first place.
Most tipping stories these days take place in a viral-seeking moment of glory for the tippers, even as they do extreme good for someone in need.
I’m assuming this post will cause some arguments, but I can say that I choose to tip those who do service and I know are making a small wage depending on the job – but the person who does nothing except turn the iPad around, or fill the cup full of ice and then pour my expensive drink…I’m sorry, NO TIP FOR YOU!
What’s your take? And what is The Promise in this concept for you?
Enjoy SUBSCRIBING to my NEW YouTube Channel when you’re ready to improve upon Your Leadership Promise!
~ Jason Hewlett
Husband, Father, Writer, Mentor, Hiker
- Speaker Hall of Fame * Award-Winning Entertainer * Mentor
- World’s Only Keynote Speaker utilizing entertainment, musical impressions, and comedy to teach The Promise
- Author of “The Promise To The One”