One Moment
I was 21. My Dad had told me about how great this entertainer was, someone I had never heard of, who had just signed a $150 Million contract in Las Vegas as an unknown headliner, and was the talk of the town. We took our seats. Lights went down. Music cranked. Suddenly he appeared and […]
The Revenant is 2021
Have you seen “The Revenant”? It’s not for the weak of heart. If 2020 were a movie scene, it would be when mountain man Hugh Glass (played by Leonardo DiCaprio, who won an Oscar for this one) is mauled by a mother grizzly bear and left for dead. That is the scene that gets all […]
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable amount for a server to take our order before remembering to bring water. As a business owner, I know there is an employment challenge right now, and as those in […]
What Do NYC, Honda, & The Homecoming Dance Have in Common? The Promise To The Family
This morning my wife and 2 oldest sons finally hopped a flight to NYC for a trip we have promised all of our children for their 13th birthdays. Seeing Manhattan when you’re from Salt Lake City, Utah is like going to…Manhattan. There’s nothing to compare it to, it’s so astounding. Maybe Mars? Sadly, Redford […]
Is Ted Lasso A Good Coach?
Ted Lasso just swept up at the Emmys. Good for them, it’s the best, and only, series on any streaming platform I’ve ever watched more than 3 episodes in a row. In fact, last year when I got a new computer and received the AppleTV+ subscription, I watched the first Ted Lasso episode and stated: […]
Applause for Jim: AV Guy
Let’s highlight Jim. At 7 AM on Thursday morning I showed up for a standard sound check prior to speaking for TUG, an association I had been booked to speak for over 2 years. Finally the event, postponed since last year, was here! Something was wrong with my laptop not connecting to the system, […]
Instead – with Seth Godin
The Man, The Myth, The Legend, Seth Godin keeps a DAILY Promise To The Audience that is difficult to comprehend. Every morning, for as long as I can remember, in my inbox sits thought provoking, inspiring, powerful blog posts sent to hundreds of thousands, even millions of readers. It is THE First thing I read […]
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS packed. Lines out the door oftentimes, and has been that way since it first opened in our community. Tsunami’s Signature Moves: Be the best, high end choice for sushi. Their […]
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check out the article by Jason Aten on inc.com HERE or the following is a summary, with my commentary in parenthesis: Customer John buys extremely expensive STAR WARS LEGO set (been […]
When You’re In The Breadline
In the Depression-era film “Cinderella Man”, we see James Braddock, a once almost champion boxer in the grips of economic failure, his inability to provide for his family through boxing’s trade, humbly brave the infamous breadline while being recognized as the failed boxer. This movie is not for the faint of heart, especially if – […]