Category: service

Engagement

First Class Upgrade

  What Would You Do?    Upgraded from Coach to First Class on my flight to Atlanta and sat in my big comfy seat. Woman

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Funny

The Promise to Over-Deliver

  Chick-Fil-A makes the news regularly for their standards of excellence and uncompromising values.  I have written about them so many times in the past

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Business

Kindness

  This week I was asked to speak to nearly 1,000 youth about kindness in kicking off “Kindness Week”. The event was in honor of

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Business

The Costco Promise

  I’m a fan of Costco. Other than on the Saturday before the Superbowl.  Or really any day the week of a Holiday, as the

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