Engagement
The Gift
April 6, 2020 It had been over a month since I’d been on a stage, as I sat in my office staring at a blank
December 1, 2020
24 Comments
Category: service
Announcements
The Importance of Connection Right Now
I was so excited as I hung up the phone. Having just received word my client was moving forward and doing a December holiday
November 20, 2020
2 Comments
Engagement
Garbage in Escalante
When I receive emails like the one you’re about to read, it about makes my heart explode with joy! (I also know, that for
October 5, 2020
8 Comments
covid-19
Dishwasher Job at Assisted Living to See Spouse
What would you do in order to see your loved one? This story made me consider all of the scenarios between lovers, partners, husband
August 28, 2020
8 Comments
Business
Who’s Your Jordan Gibby?
Is there someone on your Team that you rely on and are extra grateful for this week? Let me tell you about one of
July 19, 2020
4 Comments
Announcements
A New Career
“Wait a minute”, she shouted into the Zoom call, “I didn’t even know THAT was possible!?” Elated, she firmed up my appearance for her
June 18, 2020
2 Comments
Customer Service
June 15, 2020
2 Comments
Books
The Power of Instead
“What can we do instead?” This seems to be the theme of life over the past few months. I feel a great deal of
May 23, 2020
No Comments
CX
April 26, 2020
Hello My Friend! It’s been an interested 6 weeks, hasn’t it? Do be fair, I don’t want to read one more newsletter about
April 26, 2020
No Comments
Engagement
Notice The Little Gifts
What a wild 2 weeks it has been! I hope you can feel my prayers that you are well, healthy and safe. I woke
March 29, 2020
8 Comments
Instead – with Seth Godin
September 10, 2021
The Man, The Myth, The Legend, Seth Godin keeps a Promise To
Tsunami: A Raw and Rare Example of The Promise To The Team
September 7, 2021
For years, my wife and I have enjoyed the incredible sushi of
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
September 4, 2021
An article was forwarded to me by my friend, Mike Miller, as
When You’re In The Breadline
September 4, 2021
In the Depression-era film “Cinderella Man”, we see James Braddock, a once
