
The Broken Team
Doug sent a frantic text, Jenny replied in Slack, marketing in turn launched a premature email campaign, and customer service was immediately inundated with angry clients. Leadership meets, confusion all around, too many cooks in the kitchen, while ten people are working on the same task without being assigned to work together on any given project. The wheels are falling off the bus, or rather, they did a long time ago. In business culture, it is easy to observe where things aren’t working. Just set up a call with any employee and let them tell you the truth, once you’ve established what they say won’t be held against them. Just look at the confusion coming into customer service due to the latest mistake sent out. Just take a gander at Slack and see how well that’s being utilized. The Slack one is so frustrating I made a silly and comical song about it just to see if it would get a laugh from people in general who have complained to me about their teams not using it, showcasing how important it is. In leadership, however we can, we must utilize our Signature Moves to inspire, lift, call












