Business
How To Shape & Sculpt Your Performance
How good is your Performance? Not last year, not someday, but right now. In leadership you are required to judge the performance of those
January 12, 2020
4 Comments
Category: Engagement
Engagement
What’s Your Arena?
Stepping into The Arena I knew I was about to fail – not just a little, but big time. I had worked on material
January 4, 2020
5 Comments
Business
Another Kid’s School Concert
By December 10th our family had already been to 7 holiday concerts between school, community events, and church. This past week we faithfully trudged
December 19, 2019
18 Comments
Business
The $10 Million Bonus
Imagine going to your annual holiday party with the expectations of a normal event: drinks, socializing, reminding your peers of your partner’s name…maybe even
December 12, 2019
8 Comments
CX
3 AM in Las Vegas
If you’re in Las Vegas and awake at 3 AM, there are only a few reasonable scenarios: You’ve lost so much money that you
December 8, 2019
10 Comments
CX
The Parable of the Car Jump
“Sir!” she shouted as she tapped my closed car window, “Can you help me? My car needs a jump!” Her words were muffled between
December 1, 2019
8 Comments
Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Break Dancing Maintenance Technician Promise
Recently I spoke in New Orleans to a wonderful group who had partied hard the night before I gave the Closing Keynote Speech. Although
November 10, 2019
2 Comments
Engagement
The Promise to The Family
I’ll never forget the moment I realized I was the ultimate hypocrite. On a Daddy-Son Day with my then 3-year old boy, Romney, as
November 3, 2019
8 Comments
