Business
The Cookie Promise
Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE? What kind of client does this?
November 3, 2022
4 Comments
Category: Customer Service
Customer Service
Make A Wish
A chronically ill child requests one person for their Make A Wish…and it’s you! Do you drop everything and go? Do you talk
September 30, 2022
2 Comments
Business
Your Favorite Part
“The Raptor Daddy Dinosaur routine!” “TJ The Shuttle Driver – Yee-Haw!” “The part where you took Facebook off your iPhone to be a more present
July 31, 2022
2 Comments
Customer Service
Tesla Promise with Jeff Civillico
Disclaimer: I Do Not own a Tesla, although I would love to someday, and especially after this Promise worthy story was posted and shared on
June 25, 2022
6 Comments
Business
Choking on McDonald’s
Sydney Raley, a 15-year old McDonald’s employee, noticed a customer in the drive-thru lane choking on a chicken nugget. Most teens I know would
January 22, 2022
4 Comments
Business
The COVID Test
As I waited for the required 15 minute COVID test to give its results allowing me to join the event I had flown across
January 16, 2022
6 Comments
Announcements
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable
October 11, 2021
4 Comments
Business
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS
September 7, 2021
12 Comments
Business
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check
September 4, 2021
2 Comments
Announcements
What is Your Promise2Lead?
Over the past 2 months I have experienced a true life tragedy within an organization I’ve been a part of for 16 years. A
August 27, 2021
No Comments
Vanilla
January 27, 2023
Vanilla is plain. It is perfectly unoffensive, pristine, nearly flavorless, and the exact
The Promise To Fail
January 10, 2023
I stand beneath the Olympic bar, which weighs 45-lbs alone. Slapping plates
New Year Clean Out
January 10, 2023
How is your New Year clean out going? Not your New Years resolutions,