Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
2 Comments
Category: Customer Service
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Business
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing,
September 22, 2019
6 Comments
Business
Your Business is Your Promise
Recently I attended a conference where they promised we’d be fed every morning and lunch. Arriving at the first breakfast I realized I
August 18, 2019
4 Comments
Business
I Am The Parachute
Phone rings, it’s a number I don’t recognize (probably another robocall, I seem to get 5-10 per day now!). “Hello, this is Jason,” I
July 7, 2019
12 Comments
Business
JetBlue Signature Service
“Welcome aboard! Are you Mr. Hewlett by chance?” Surprised to be recognized, I said yes and was promptly handed a few items: A blanket,
May 12, 2019
5 Comments
