Business
Choking on McDonald’s
Sydney Raley, a 15-year old McDonald’s employee, noticed a customer in the drive-thru lane choking on a chicken nugget. Most teens I know would
January 22, 2022
4 Comments
Category: Customer Service
Business
The COVID Test
As I waited for the required 15 minute COVID test to give its results allowing me to join the event I had flown across
January 16, 2022
6 Comments
Announcements
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable
October 11, 2021
4 Comments
Business
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS
September 7, 2021
12 Comments
Business
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check
September 4, 2021
2 Comments
Announcements
What is Your Promise2Lead?
Over the past 2 months I have experienced a true life tragedy within an organization I’ve been a part of for 16 years. A
August 27, 2021
No Comments
Announcements
Everything That’s Wrong In Your Life
Everything that’s wrong in your life is because you broke a Promise to yourself! You may not like that statement, but having now dug
August 20, 2021
2 Comments
Business
The Misunderstood Legend of Brown M&M’s & Van Halen
Did you ever hear the story of rock band Van Halen trashing a venue because they arrived at the location only to find BROWN
August 7, 2021
No Comments
Announcements
Ever Seen A Manager Cry? The ICM Process
Have you ever seen a Manager cry? Not because you did something wrong… Because the people they lead are giving them compliments, great words
July 22, 2021
2 Comments
Business
The Importance of Audience Feedback
For the past 15 months I have not been able to rely on audience feedback to confirm if I did a job well or
June 23, 2021
8 Comments
Rehab
May 21, 2022
“I have to tell you something…. I’m, um, I’m an alcoholic. It controls
The Big Fish Hits 70
May 12, 2022
Happy 70th Birthday, Friday, May 13, 2022, to my Father, “The Big
Working Out My Neck
May 11, 2022
Walking into the gym every morning I get to play a game called:
The Importance of Mediocrity
May 11, 2022
Glancing social media we will notice quickly our mediocrity in the face of