Category: Customer Service

Announcements

Million Miler

  Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on

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Business

The Broken AV Promise

  This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for

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Books

1 vs 100

  A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in

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Business

Cleaning Before Cleaning

  I’ve always found it bizarre that I need to clean the dishes before putting them in the dishwasher.   I mean, doesn’t that defeat the

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Business

Subscriber Retires

  Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were

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Business

Silverfox

  I hired a photographer to update my head shots. There’s an old joke about not updating your head shots enough. It’s the one where

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Business

The Cookie Promise

Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE?   What kind of client does this?

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Customer Service

Make A Wish

  A chronically ill child requests one person for their Make A Wish…and it’s you! Do you drop everything and go?   Do you talk

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