Category: Customer Service

Business

The Fan Experience

  Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked

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Business

I Am The Parachute

  Phone rings, it’s a number I don’t recognize (probably another robocall, I seem to get 5-10 per day now!). “Hello, this is Jason,” I

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Business

JetBlue Signature Service

  “Welcome aboard!  Are you Mr. Hewlett by chance?”  Surprised to be recognized, I said yes and was promptly handed a few items: A blanket,

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