Category: Customer Service

Cardio Miracle

The Chocolate Factory Broken Promise

“Better than advertised” is always preferred to “Worse than we anticipated!” Did you read this story of the Willy Wonka Chocolate Factory Experience in Glasgow,

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Business

Talking with a Human

  My cell phone number is on the Home Page of my web site. It is also strewn about the internet in every place possible.

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Business

No Tipping Allowed

In my home state, there is a new bagel shop in town that does NOT allow customers to leave a tip. The owner of Cheryl’s

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Business

The Middle Seat

“No, thank you, I will take any seat but the middle seat,” I reply to the customer service agent. “Sir, you don’t understand, you’ll be

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Announcements

Million Miler

  Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on

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Business

The Broken AV Promise

  This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for

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Books

1 vs 100

A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in the

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