Announcements
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable
October 11, 2021
4 Comments
Category: Customer Service
Business
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS
September 7, 2021
12 Comments
Business
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check
September 4, 2021
2 Comments
Announcements
What is Your Promise2Lead?
Over the past 2 months I have experienced a true life tragedy within an organization I’ve been a part of for 16 years. A
August 27, 2021
No Comments
Announcements
Everything That’s Wrong In Your Life
Everything that’s wrong in your life is because you broke a Promise to yourself! You may not like that statement, but having now dug
August 20, 2021
2 Comments
Business
The Misunderstood Legend of Brown M&M’s & Van Halen
Did you ever hear the story of rock band Van Halen trashing a venue because they arrived at the location only to find BROWN
August 7, 2021
No Comments
Announcements
Ever Seen A Manager Cry? The ICM Process
Have you ever seen a Manager cry? Not because you did something wrong… Because the people they lead are giving them compliments, great words
July 22, 2021
2 Comments
Business
The Importance of Audience Feedback
For the past 15 months I have not been able to rely on audience feedback to confirm if I did a job well or
June 23, 2021
8 Comments
Business
When You Are Under-Utilized
I don’t EVER recall in my career being hired to NOT: Be Funny Sing Do Impressions Do Parodies Share a Message They just wanted me
May 28, 2021
6 Comments
Business
300 Empty Chairs
One week ago I drove over 200 miles to give my keynote presentation for a first of its kind event in a small city
May 28, 2021
14 Comments
Zumba Thanksgiving with Heather
November 27, 2021
Thanksgiving morning is the true gym-goers test of commitment. You look around to
Gratitude Prayer at the Business Lunch
November 20, 2021
The conversation was going well until our food came to the table. Suddenly,
Speaker Club
November 14, 2021
What’s the deal with someone who is terrified of speaking? Truth is:
The Broken Promise: $100k Gone!
November 5, 2021
The other night I did a LIVESTREAM on Facebook (or “Meta”, whatever it’s
