Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable amount for a server to take our order before remembering to bring water. As a business owner, I know there is an employment challenge right now, and as those in […]
Instead – with Seth Godin
The Man, The Myth, The Legend, Seth Godin keeps a DAILY Promise To The Audience that is difficult to comprehend. Every morning, for as long as I can remember, in my inbox sits thought provoking, inspiring, powerful blog posts sent to hundreds of thousands, even millions of readers. It is THE First thing I read […]
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS packed. Lines out the door oftentimes, and has been that way since it first opened in our community. Tsunami’s Signature Moves: Be the best, high end choice for sushi. Their […]
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check out the article by Jason Aten on inc.com HERE or the following is a summary, with my commentary in parenthesis: Customer John buys extremely expensive STAR WARS LEGO set (been […]