Customer Service
Tesla Promise with Jeff Civillico
Disclaimer: I Do Not own a Tesla, although I would love to someday, and especially after this Promise worthy story was posted and shared on
June 25, 2022
6 Comments
Category: Promise Customer Experience PCX
Business
Best Lanyard Maker of All-Time: The Legend of Yori Lim
Are you ever assigned to do little things that don’t seem to matter? Have you ever been in charge of making a lanyard
May 26, 2022
4 Comments
CX
The Perfect Prom Ask & Response
A few months ago the doorbell rang after 11 PM. My daughter ran to open it and started screaming. Assuming a murderer had politely
April 21, 2022
14 Comments
Business
Write a Better Letter
Every Birthday and Christmas I looked forward to presents, and was rarely disappointed by my amazing parents who truly gave me so much to
February 12, 2022
8 Comments
Business
I Got Sued Yesterday
I Got Sued YESTERDAY. Just like this headline is misleading and complete clickbait, such is the reality we are living in, and the point of
January 25, 2022
8 Comments
Announcements
You Missed It: Live2Lead
If you weren’t with us in SLC the past few days then you missed out in a big way. Our Live2Lead event was a HUGE
October 31, 2021
No Comments
Announcements
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable
October 11, 2021
4 Comments
Business
Instead – with Seth Godin
The Man, The Myth, The Legend, Seth Godin keeps a DAILY Promise To The Audience that is difficult to comprehend. Every morning, for as
September 10, 2021
6 Comments
Business
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS
September 7, 2021
12 Comments
Business
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check
September 4, 2021
2 Comments
Leaving the Seat Up
September 15, 2023
My wife has been gone for a week. I miss her. The
eBikes, AI & ChatGPT
September 9, 2023
Recently I was talking among friends about my Health Promise and daily
The Love of Work
September 2, 2023
At my desk I am slaving away to finish the slides and
The Middle Seat
August 24, 2023
“No, thank you, I will take any seat but the middle seat,”