Business
Talking with a Human
My cell phone number is on the Home Page of my web site. It is also strewn about the internet in every place possible.
December 2, 2023
4 Comments
Category: Promise Customer Experience PCX
Business
No Tipping Allowed
In my home state, there is a new bagel shop in town that does NOT allow customers to leave a tip. The owner of
October 12, 2023
16 Comments
Business
The Middle Seat
“No, thank you, I will take any seat but the middle seat,” I reply to the customer service agent. “Sir, you don’t understand, you’ll
August 24, 2023
6 Comments
covid-19
To Be A Fan – Ode to Ben Folds
(I have something incredibly cool to announce, that I can barely keep a secret anymore, but must wait a little bit longer…so please watch for
July 28, 2023
7 Comments
Announcements
Million Miler
Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on
June 4, 2023
8 Comments
Announcements
80-hours to China and Back
Hi My Friend. This blog will be short and sweet. Last Tuesday I had an event in Chicago that was awesome. Tomorrow I leave
May 21, 2023
20 Comments
Business
The Broken AV Promise
This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for
May 6, 2023
19 Comments
Coaching
The Shopping Cart Promise
We pulled into the only open parking spot in the grocery store lot… Only to suddenly have to back out due to a shopping cart
April 29, 2023
23 Comments
Books
1 vs 100
A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in
April 20, 2023
4 Comments
Business
Subscriber Retires
Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were
March 18, 2023
28 Comments
Talking with a Human
December 2, 2023
My cell phone number is on the Home Page of my web
The Carbon Promise
October 30, 2023
Imagine showing up at a high school to speak to the faculty
The Ocean View & The Sand Dollar
October 30, 2023
Recently we spent a week in beautiful Southern California, a place called
The Broken Winch
October 18, 2023
For nearly a decade, we have relied on a steel cable winch