Category: Promise Customer Experience PCX

Announcements

Million Miler

  Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on

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Business

The Broken AV Promise

  This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for

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Books

1 vs 100

  A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in

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Business

Subscriber Retires

  Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were

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Business

The Cookie Promise

Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE?   What kind of client does this?

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Business

Your Favorite Part

“The Raptor Daddy Dinosaur routine!”  “TJ The Shuttle Driver – Yee-Haw!”  “The part where you took Facebook off your iPhone to be a more present

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