Business
The Cookie Promise
Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE? What kind of client does this?
November 3, 2022
4 Comments
Category: Promise Customer Experience PCX
Business
Your Favorite Part
“The Raptor Daddy Dinosaur routine!” “TJ The Shuttle Driver – Yee-Haw!” “The part where you took Facebook off your iPhone to be a more present
July 31, 2022
2 Comments
Customer Service
Tesla Promise with Jeff Civillico
Disclaimer: I Do Not own a Tesla, although I would love to someday, and especially after this Promise worthy story was posted and shared on
June 25, 2022
6 Comments
Business
Best Lanyard Maker of All-Time: The Legend of Yori Lim
Are you ever assigned to do little things that don’t seem to matter? Have you ever been in charge of making a lanyard
May 26, 2022
4 Comments
CX
The Perfect Prom Ask & Response
A few months ago the doorbell rang after 11 PM. My daughter ran to open it and started screaming. Assuming a murderer had politely
April 21, 2022
14 Comments
Business
Write a Better Letter
Every Birthday and Christmas I looked forward to presents, and was rarely disappointed by my amazing parents who truly gave me so much to
February 12, 2022
8 Comments
Business
I Got Sued Yesterday
I Got Sued YESTERDAY. Just like this headline is misleading and complete clickbait, such is the reality we are living in, and the point of
January 25, 2022
8 Comments
Announcements
You Missed It: Live2Lead
If you weren’t with us in SLC the past few days then you missed out in a big way. Our Live2Lead event was a HUGE
October 31, 2021
No Comments
Announcements
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable
October 11, 2021
4 Comments
Business
Instead – with Seth Godin
The Man, The Myth, The Legend, Seth Godin keeps a DAILY Promise To The Audience that is difficult to comprehend. Every morning, for as
September 10, 2021
6 Comments
Vanilla
January 27, 2023
Vanilla is plain. It is perfectly unoffensive, pristine, nearly flavorless, and the exact
The Promise To Fail
January 10, 2023
I stand beneath the Olympic bar, which weighs 45-lbs alone. Slapping plates
New Year Clean Out
January 10, 2023
How is your New Year clean out going? Not your New Years resolutions,