Category: Promise Customer Experience PCX

Business

Talking with a Human

  My cell phone number is on the Home Page of my web site. It is also strewn about the internet in every place possible.

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Business

No Tipping Allowed

In my home state, there is a new bagel shop in town that does NOT allow customers to leave a tip. The owner of Cheryl’s

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Business

The Middle Seat

“No, thank you, I will take any seat but the middle seat,” I reply to the customer service agent. “Sir, you don’t understand, you’ll be

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Announcements

Million Miler

  Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on

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Business

The Broken AV Promise

  This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for

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Books

1 vs 100

A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in the

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