Announcements
Million Miler
Last week I received an email from DELTA CEO, Ed Bastian, that brought me both elation and devastation in one line: Jason, Congratulations on
June 4, 2023
4 Comments
Category: Promise Customer Experience PCX
Announcements
80-hours to China and Back
Hi My Friend. This blog will be short and sweet. Last Tuesday I had an event in Chicago that was awesome. Tomorrow I leave
May 21, 2023
20 Comments
Business
The Broken AV Promise
This selfie was taken an hour before one of the worst events of my career, which happened a few weeks ago. Join me, for
May 6, 2023
19 Comments
Coaching
The Shopping Cart Promise
We pulled into the only open parking spot in the grocery store lot… Only to suddenly have to back out due to a shopping cart
April 29, 2023
23 Comments
Books
1 vs 100
A teacher stands in front of the classroom. She pops off the dry erase marker cap, dramatically spins, and slams a black dot in
April 20, 2023
4 Comments
Business
Subscriber Retires
Each week I log into my newsletter portal, after the launch of a new blog post, and see how many of my emails were
March 18, 2023
28 Comments
Business
The Cookie Promise
Can you imagine how I felt when I showed up and my presentation had been turned into a COOKIE? What kind of client does this?
November 3, 2022
4 Comments
Business
Your Favorite Part
“The Raptor Daddy Dinosaur routine!” “TJ The Shuttle Driver – Yee-Haw!” “The part where you took Facebook off your iPhone to be a more present
July 31, 2022
2 Comments
Customer Service
Tesla Promise with Jeff Civillico
Disclaimer: I Do Not own a Tesla, although I would love to someday, and especially after this Promise worthy story was posted and shared on
June 25, 2022
6 Comments
Business
Best Lanyard Maker of All-Time: The Legend of Yori Lim
Are you ever assigned to do little things that don’t seem to matter? Have you ever been in charge of making a lanyard
May 26, 2022
4 Comments
Million Miler
June 4, 2023
Last week I received an email from DELTA CEO, Ed Bastian, that
The Soloist
May 24, 2023
Pressing play rarely brings tears immediately, but this one did. My 2nd
80-hours to China and Back
May 21, 2023
Hi My Friend. This blog will be short and sweet. Last Tuesday
The End of the Bench
May 12, 2023
Over the last few months I have been to many basketball games