Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Category: Signature Moves
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Break Dancing Maintenance Technician Promise
Recently I spoke in New Orleans to a wonderful group who had partied hard the night before I gave the Closing Keynote Speech. Although
November 10, 2019
2 Comments
Engagement
The Promise to The Family
I’ll never forget the moment I realized I was the ultimate hypocrite. On a Daddy-Son Day with my then 3-year old boy, Romney, as
November 3, 2019
8 Comments
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The JHE CX Promise: Non-Negotiables in Business
Have you ever spoken or performed in front of an audience of 1,000 people before? It’s quite the rush, and can be an amazing,
September 22, 2019
6 Comments
Announcements
Sophia The Robot
“We are very excited to have you speak to our delegates in Sydney, Australia, to our 8,000 attendees, most of which will be translated
September 8, 2019
2 Comments
Engagement
The Epic Adventure Promise
“Dad, I don’t know how to do this! I don’t want to die!” yelled my son as he dropped over the cliff. Yes,
August 25, 2019
2 Comments
Business
I Am The Parachute
Phone rings, it’s a number I don’t recognize (probably another robocall, I seem to get 5-10 per day now!). “Hello, this is Jason,” I
July 7, 2019
12 Comments
Business
The Team Player Promise
Awaiting my turn backstage I watched as an entire events team was freaking out, running back and forth, chatter on headsets, teleprompter operators with
June 23, 2019
6 Comments
