CX
The Parable of the Car Jump
“Sir!” she shouted as she tapped my closed car window, “Can you help me? My car needs a jump!” Her words were muffled between
December 1, 2019
8 Comments
Category: Leadership
Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Break Dancing Maintenance Technician Promise
Recently I spoke in New Orleans to a wonderful group who had partied hard the night before I gave the Closing Keynote Speech. Although
November 10, 2019
2 Comments
Engagement
The Promise to The Family
I’ll never forget the moment I realized I was the ultimate hypocrite. On a Daddy-Son Day with my then 3-year old boy, Romney, as
November 3, 2019
8 Comments
Business
Clarify – Recognize Greatness on the Work Family
Clarify – the 2nd step of the Signature Moves Process. IDENTIFY CLARIFY MAGNIFY How do we help others discover and clarify their contribution
October 28, 2019
No Comments
Engagement
The Officer and the Car Seat
Tell me you’ve heard this one before: Officer pulls over driver. Driver claims innocence and challenges of life. Officer sees little children in the backseat
October 28, 2019
No Comments
Business
The Elvis Example
Recently I had a client asking me to return and deliver The Promise with one big change: They needed all new stories, examples and
October 27, 2019
2 Comments
Business
The Promise of Change
“I’m looking to buy a Subaru Outback“, I told the salesman, “and I have a trade-in.” He looked me up and down, “What kind
October 20, 2019
8 Comments
Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
