CX
The Parable of the Car Jump
“Sir!” she shouted as she tapped my closed car window, “Can you help me? My car needs a jump!” Her words were muffled between
December 1, 2019
8 Comments
Category: Happiness
Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Engagement
The Promise to The Family
I’ll never forget the moment I realized I was the ultimate hypocrite. On a Daddy-Son Day with my then 3-year old boy, Romney, as
November 3, 2019
8 Comments
Engagement
The Officer and the Car Seat
Tell me you’ve heard this one before: Officer pulls over driver. Driver claims innocence and challenges of life. Officer sees little children in the backseat
October 28, 2019
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Business
The Fan Experience
Sitting down to lunch a few blocks from the venue where I had just finished my stage performance for thousands in attendance, I basked
October 13, 2019
6 Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Engagement
You Made This?
Have you ever been to an art gallery, walked around casually observing the paintings, and then stumbled upon the sight of the artist at
July 14, 2019
2 Comments
Family
5 Summers
“We have 5 Summers left, Honey”, I said to my little Ella, 13 years old. “What do you want to do with this one?”
June 2, 2019
10 Comments
Business
JetBlue Signature Service
“Welcome aboard! Are you Mr. Hewlett by chance?” Surprised to be recognized, I said yes and was promptly handed a few items: A blanket,
May 12, 2019
5 Comments
Announcements
The Rebel & The Promise
A little over a week ago I sat at my home office desk and wrote a letter, with tears in my eyes, to my
April 21, 2019
8 Comments
Instead – with Seth Godin
September 10, 2021
The Man, The Myth, The Legend, Seth Godin keeps a Promise To
Tsunami: A Raw and Rare Example of The Promise To The Team
September 7, 2021
For years, my wife and I have enjoyed the incredible sushi of
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
September 4, 2021
An article was forwarded to me by my friend, Mike Miller, as
When You’re In The Breadline
September 4, 2021
In the Depression-era film “Cinderella Man”, we see James Braddock, a once
