Not one to say told ya so, but I remember the first time I heard about MoviePass.
Sounded too good to be true.
For a very low monthly membership fee of $9.95, you could see one movie per day in the theatre!
Friends of mine flocked to COSTCO and online to get this latest and greatest promise.
Eventually friends started receiving notice that this was not sustainable for the company and the rules changed.
When the expectation is set, and then the result changes midstream, that is called a broken promise in business.
This was the ultimate example of which I speak in the Commercial vs. Reality segment of my presentation.
What you are advertising had better be what the customer gets, or they will leave in droves.
Such is happening now to MoviePass.
What is The Promise you make to your customers, and how are you delivering, over-delivering, or – gasp – not delivering what is expected?
Thanks to my friend, NSA Mountain West Chapter President and fellow Speaker, Michelle McCullough, for her Facebook post that inspired this blog post!
~ Jason
Jason Hewlett, CSP (Certified Speaking Professional), CPAE Speaker Hall of Fame, Keynote Speaker for the largest corporate events in the world. His primary message, The Promise, is the philosophy for “Creating Legendary Leaders”, meaning every person in your organization is a Leader. His presentations are intended to provoke you, not just inspire. You will be entertained by one of the most celebrated performers of the past 20 years in Jason’s uncanny performance of music and comedy, while equally discovering your personal differentiator, uniqueness, leadership qualities, and how to improve workplace enjoyment while driving sales to legendary heights. jasonhewlett.com
Please click here to learn about how Jason Hewlett, Speaker Hall of Fame, introduces the opportunity for you, or someone you love, to have the gift of learning how to create a Career From the Stage and begin moving toward fulfilling a lifelong dream as a full-time speaker, performer, or entertainer.
4 Responses
My wife and I canceled our beloved MoviePass last month. What a great reminder.
Thank you for always watching for these golden nuggets.
Tim Marvel CSP
Amazing how many people were affected by this! Thanks for the comment Tim!
I got my money’s worth with the Movie Pass and it is unfortunate that it was not a sustainable model. It is the truest form of over promise, under deliver.
Yeah, I heard many people loved it, unfortunate they couldn’t keep that promise.