Engagement
The Story of The Stuck Dog
This is The Story of The Stuck Dog. I was out for a walk last night and had a most extraordinary experience. Feeling sorry
March 28, 2020
2 Comments
Category: service
Family
The Missing iPhone
Today my son found this iPhone at a basketball court in the park we drove 15 min from our home to hang out at.
March 16, 2020
2 Comments
Business
How Tough Can It Be? The Aspiring Speaker Checklist
This past week I received 19 – yes, NINETEEN – messages from friends, business associates, peers, and random strangers asking the same thing: “Can
February 28, 2020
6 Comments
CX
The Promise to Get Out of Your Comfort Zone
For the past 3 weeks I have been stressing over one event that has driven me to a certain level of insanity rarely experienced
February 23, 2020
8 Comments
Business
My Dream Job
Growing up in Utah I had one dream: To play in the NBA, be the next John Stockton, and be a part of the
February 1, 2020
4 Comments
Business
Another Kid’s School Concert
By December 10th our family had already been to 7 holiday concerts between school, community events, and church. This past week we faithfully trudged
December 19, 2019
18 Comments
Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Engagement
The Officer and the Car Seat
Tell me you’ve heard this one before: Officer pulls over driver. Driver claims innocence and challenges of life. Officer sees little children in the backseat
October 28, 2019
No Comments
Business
The $36,525.50 Receipt
As I signed my name on the receipt I said to my wife, “Glad we got here in time before they closed. We really
September 29, 2019
14 Comments
Instead – with Seth Godin
September 10, 2021
The Man, The Myth, The Legend, Seth Godin keeps a Promise To
Tsunami: A Raw and Rare Example of The Promise To The Team
September 7, 2021
For years, my wife and I have enjoyed the incredible sushi of
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
September 4, 2021
An article was forwarded to me by my friend, Mike Miller, as
When You’re In The Breadline
September 4, 2021
In the Depression-era film “Cinderella Man”, we see James Braddock, a once
