One Moment
I was 21. My Dad had told me about how great this entertainer was, someone I had never heard of, who had just signed a $150 Million contract in Las Vegas as an unknown headliner, and was the talk of the town. We took our seats. Lights went down. Music cranked. Suddenly he appeared and […]
Worst Service Ever
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable amount for a server to take our order before remembering to bring water. As a business owner, I know there is an employment challenge right now, and as those in […]
Tsunami: A Raw and Rare Example of The Promise To The Team
For years, my wife and I have enjoyed the incredible sushi of Tsunami, in particular their South Jordan, UT location. This place is ALWAYS packed. Lines out the door oftentimes, and has been that way since it first opened in our community. Tsunami’s Signature Moves: Be the best, high end choice for sushi. Their […]
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
An article was forwarded to me by my friend, Mike Miller, as he said it reminded him of The Promise. Does it ever! Check out the article by Jason Aten on inc.com HERE or the following is a summary, with my commentary in parenthesis: Customer John buys extremely expensive STAR WARS LEGO set (been […]
Everything That’s Wrong In Your Life
Everything that’s wrong in your life is because you broke a Promise to yourself! You may not like that statement, but having now dug deep enough into this language and concept, it stands up with some heavy testing. And don’t think I’m just pointing one finger at you, because three are pointing back at me, […]
The Olympic Promise To The TEAM: Caeleb Dressel
If you won a GOLD MEDAL, who would you give it to? If you’re Caeleb Dressel, you hop out of the pool after your team wins GOLD in the 4×100-meter RELAY, run to the bleachers, and toss that Gold Medal to someone in the stands! Shock and shrieking ensues as everyone wonders who is he […]
Ever Seen A Manager Cry? The ICM Process
Have you ever seen a Manager cry? Not because you did something wrong… Because the people they lead are giving them compliments, great words to hang their hat on, and clarifying attributes about them they’ve never seen in themselves! This happened the other day when Allen Roberds and I, Co-Founders of The Promise Institute, […]
LIVE & 1,000+ In-Person Events Are Back!
This past week I spent multiple days onsite for an event over a year in the planning that refused to go Virtual. They knew they were taking a risk. But they planned and executed their mission right. It was them Keeping The Promise To The Audience! It was my first flight to an event in […]
The Promise Institute
What did you dream about becoming when you were a kid? If you were like me (and perhaps you’ve read these facts in my book), the possibilities seemed endless, as it may have involved being an artist for Disney, playing basketball in the NBA, or becoming famous for your music and acting in movies. […]
Giant in our City Event with Governor Herbert
Last week I had a most unique opportunity to help the Salt Lake Chamber keep their Promise to 1,300 attendees of their most prestigious award honoring The Giant in our City to Governor Gary Herbert. Rather than having the event at the beautiful Grand America Hotel in downtown SLC, due to the COVID-19 restrictions […]