How A Funeral Can Change Your Business

This week my Uncle David Goates’ Dad passed away.  His name is L. Brent Goates, here is his beautiful obituary. I only knew this man a little bit, saw him at extended family gatherings throughout my life, he didn’t even know my name or who I was, but why would that matter?  He had many grand and great grandchildren to account for in the Goates family of extreme success and prosperity, and he was beloved, revered, and respected by all who knew him. Even though it doesn’t matter really to anyone but me that I’ll be at his funeral, I
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Engaged Employees Make or Break Your Business

  Disengaged and uncommitted employees cause more loss of money to business owners than anything else. I’m not talking about non-engaged employees, they at least keep the lights on…I’m talking about disengaged employees that drive business AWAY! Think of the last time you had a GREAT experience at a restaurant, a theme park, or checking into a hotel.  You probably didn’t post anything about it anywhere on the interwebs, you just went about your life, because it’s expected that things ought to just be done well, that’s why you went there! But BAD customer service?  Oh boy!  You’re on every
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The Promise of Mentors

How do you TOP a year like 2016?  This has been one of those years that you dream about, where it seems all the stars align and you realize all the work you have been doing is finally taking shape and headed in the right direction. The challenge with reaching a new level of success is keeping the promise to yourself that you are now going to outdo it all from here.  The other problem is finding a new tier of mentors who can relate to your current realm and offer to help you take it into tomorrow. What is the
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The Promise to The Family: Personal (Part 2)

  Welcome to Part 2 of The Promise to The Family   (If you missed it, CLICK HERE for Part 1: The Business Family: AKA “The Team”)   There are 2 types of families: Personal & Business On a Personal level, there is a FAMILY for which we work, stay disciplined, and bring home the bacon.  This may be your family in your home, comprised of spouse, kids, pets.  For others the Family may be paternal relations, or perhaps dear, dear friends who make up roommates and associates.  And then there are communities, could be religious, health, or those with
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Promise to The Business Family: AKA “The Team” (Part 1)

  Years ago, before I had kids, I was at a friend’s home and remember watching him with his little ones before sending them off to school.  The whole family put their hands in the circle, hand over hand, as they shouted altogether, “Gooooooo TEAM!” I thought: Well, that’s corny.  But cute, too. Now with my little kids we do the same thing, except we say, “We Are HEWLETT’s!  Hewlett’s Don’t Give Up!  Hewlett’s Do Their Best!  We Are Hewlett’s – ba-ba-bump-ba-bump-bump-bump!” (jingle for “We are Farmers…”) In other words, we have taken corny and added hokey to obnoxious and created
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What Do Michael Jackson and Chewbacca Have in Common?

  Question: What do the King of Pop, Michael Jackson, and Chewbacca, of StarWars fame, have in common? Answer: We expect one thing of them, that they keep their Promise – deliver their Signature Move – or else we wonder if we’re seeing the real thing. Even as he has been gone for 7 years now, if I ask an audience, “What was Michael Jackson’s Signature Move?”  They all collectively yell out, “MOONWALK!” Here’s my attempt to honor the Great MJ In 2015 audiences were breathless and ecstatic upon the arrival of StarWars VII The Force Awakens when Han Solo
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The Promise To The One

  We make promises to everyone. “I promise I’ll get that over to you by the end of the day.”  “Yes, I promise I will pick you up in time for dance!”  “I promise you, we will make it happen, you will get this sale, I will coach you through it, and if you can’t get it to happen I will stay all night until it goes through.  Trust me.” And of course people make promises to us as well. “Yeah, I promise the job will be done by the end of the week, you can count on me.”  “I
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The Promise to The Audience: Your Customer

  Have you ever been to a concert of a LEGEND and expected to enjoy ALL of their Classic hits? Nothing better than when a LEGEND delivers on the Promise to sing the songs you paid to hear as an Audience. Ever been to a concert where the Artist didn’t keep The Promise? I went to a concert once, the Performer says, “I’m pretty tired of everyone shouting out the songs they want from me, the ones you expect to hear and I’m sick of playing, so tonight instead I’m going to play only the songs from my new album.” Boom!  We were
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How To Shape & Sculpt Your Performance

  Laugh all you want, but bodybuilders are fascinating creatures we can learn so much from when it comes to both business and life.  I have admired, and often been frightened, by their commitment to sculpting the perfect physique. In my attempts to be like bodybuilders I have found myself doing bench presses with the same weight they use for shoulder fly warm-ups, and combined with my stomach always throwing a wrench in the party, I have no chance of ever being on a stage with no shirt on (you’re welcome), but I still like to do as many dumbbell curls as
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The Promise of Appreciation

  How many times have you been on a plane and thought, “I sure hope this pilot doesn’t succeed today!” Hmmm.  Probably never. As a Dad I rarely recall thinking, “I hope on Christmas Day on our 2-week vacation to Kauai the kids will ask, ‘Why didn’t Santa bring us more presents this year?'” (yes, this happened last year. Ouch.) As a Speaker and Performer I don’t recall the last time I was like, “Dang, the audience is laughing hysterically again?  Taking notes about what I’m saying?  Another standing ovation?  How sick can I get of these?” Yeah, that just
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