Business
Gratitude
The box on our porch was so big I needed to have help bringing it in the house. Excited and surprised, we wondered what
November 24, 2019
14 Comments
Month: November 2019
Customer Service
When Billy Joel Didn’t Play The Piano Man
We’ve all been there: In the audience when a promise was made and then blatantly broken to us. The Boss who lured you to the
November 17, 2019
4 Comments
Business
The Break Dancing Maintenance Technician Promise
Recently I spoke in New Orleans to a wonderful group who had partied hard the night before I gave the Closing Keynote Speech. Although
November 10, 2019
2 Comments
Engagement
The Promise to The Family
I’ll never forget the moment I realized I was the ultimate hypocrite. On a Daddy-Son Day with my then 3-year old boy, Romney, as
November 3, 2019
8 Comments
Instead – with Seth Godin
September 10, 2021
The Man, The Myth, The Legend, Seth Godin keeps a Promise To
Tsunami: A Raw and Rare Example of The Promise To The Team
September 7, 2021
For years, my wife and I have enjoyed the incredible sushi of
Star Wars Missing LEGO Pieces – PCX Promise Customer Experience
September 4, 2021
An article was forwarded to me by my friend, Mike Miller, as
When You’re In The Breadline
September 4, 2021
In the Depression-era film “Cinderella Man”, we see James Braddock, a once
