“Welcome aboard!  Are you Mr. Hewlett by chance?”  Surprised to be recognized, I said yes and was promptly handed a few items: A blanket, neck pillow, and this handwritten note.     Seated in my preferred exit row aisle seat for the 5 hour flight home, I was asked if I wanted a snack or drink before the rest of the passengers boarded the plane. “Wow”, I thought, “so this is what a keynote speaker who speaks on Customer Service feels like!”   I had just delivered the Closing Keynote for JetBlue’s Big 6 event to leadership attendees in Orlando, FL, received with roaring laughter, many tears, and finally a rousing and lengthy standing ovation.  Greeted on stage I was gifted a JetBlue airplane statue they coined “JasonBlue” and I suggested could be “JetHew”.     The speech was a mighty success, and the first time I’d had the chance to deliver my new Keynote, Cultivating Signature Service. JetBlue loved it so much their leadership requested I deliver the same speech to every department in the future. “We’ll be in touch”, “Do you have these dates open”, and “We’ll be seeing you again soon for many more events together”, are