I’ve been a fan of the Utah Jazz my entire life. They are what I call a Promise Keeping company. Promises are kept when leaders know how to lead well and correctly. Larry H. Miller and his amazing wife, Gail, led the team to great heights, and Gail continues on since Larry’s passing in taking the team to even new heights. If you keep up to speed on current events you know the controversy that spawned a fan being banned FOR LIFE as of this past Monday night’s game, of which I attended as a guest of the team in now working with them on fan experience and The Promise of meeting expectations and performance during every aspect of the game. Actions were uncalled for by the fan, and are unacceptable. I applaud the Utah Jazz for taking quick action, addressing the problem, and reminding their audience (client and fan base) of their promise, what the expectations are at the arena, and if you are a Jazz Fan how you are expected to behave in the Utah Jazz home. And then this. Today I received in my email inbox the following letter from the team, Gail Miller, Owner, and