The devastation that ravaged California in 2018 due to wildfires is difficult to comprehend. Families lost everything, many lost their very lives, and one company is now being held accountable. According to CNN, Pacific Gas & Electric, PG&E, is facing manslaughter charges as truth comes to light in the aftermath of the State’s deadliest and destructive Camp Fire. What was the Promise broken? Many in fact, perhaps unspoken and simply assumed promises after getting/keeping the job, and yet made all the difference: “failing to properly operate and maintain power lines”  “clearing vegetation around power lines” This is unacceptable. If the allegations are true this simply means PG&E justified in their weekly meetings that it didn’t make money from the task of “clearing and maintaining”, seen as an un-profitable task, which was for business already won….and it caused mass destruction due to a broken promise. On a personal level we have all experienced the relationship where a promise was broken, the gut-wrenching realization and inevitable disappointing aftermath. On a business level we seem to deal with them daily in untruthful claims, lack of promises kept in customer service and customer experience, and so we go to the next company in search of truth