Archives for trust

The Promise of The Performer Amid Personal Tragedy

  Tonight, just prior to taking the stage, for my final performance of 2016, I just happened to answer a phone call from an old friend.  Watch this video to see the news I received:     It is rare for me to feel this sad.  Carla is a most exemplary person, full of life, wit, so smart and wonderful.  The news of her loss hits hard.  Yet nothing would make her more proud than for me to go out there and lift others with a smile, but how tough is that in this moment? What is my responsibility as
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The Promise of Your Best Work

What is your level of care when it comes to your work? The lady who swiped my card at the store today: she’s just doing a job, didn’t even bother to say hello or converse when I tried to engage with her, just looked down and away.  Luckily there was the storefront manager-turned-bagger who walked up, with a smile, and saved the day with friendliness. So I ask in a different way: What is your Promise of Your Best Work?   There is a certain restroom I find myself in every trip heading out at my hometown airport.  For over
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Engaged Employees Make or Break Your Business

Disengaged and uncommitted employees cause more loss of money to business owners than anything else. I’m not talking about non-engaged employees, they at least keep the lights on…I’m talking about disengaged employees that drive business AWAY! Think of the last time you had a GREAT experience at a restaurant, a theme park, or checking into a hotel.  You probably didn’t post anything about it anywhere on the interwebs, you just went about your life, because it’s expected that things ought to just be done well, that’s why you went there! But BAD customer service?  Oh boy!  You’re on every review
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The Promise to The Family: Personal (Part 2)

  Welcome to Part 2 of The Promise to The Family   (If you missed it, CLICK HERE for Part 1: The Business Family: AKA “The Team”)   There are 2 types of families: Personal & Business On a Personal level, there is a FAMILY for which we work, stay disciplined, and bring home the bacon.  This may be your family in your home, comprised of spouse, kids, pets.  For others the Family may be paternal relations, or perhaps dear, dear friends who make up roommates and associates.  And then there are communities, could be religious, health, or those with
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Promise to The Business Family: AKA “The Team” (Part 1)

Years ago, before I had kids, I was at a friend’s home and remember watching him with his little ones before sending them off to school.  The whole family put their hands in the circle, hand over hand, as they shouted altogether, “Gooooooo TEAM!” I thought: Well, that’s corny.  But cute, too. Now with my little kids we do the same thing, except we say, “We Are HEWLETT’s!  Hewlett’s Don’t Give Up!  Hewlett’s Do Their Best!  We Are Hewlett’s – ba-ba-bump-ba-bump-bump-bump!” (jingle for “We are Farmers…”) In other words, we have taken corny and added hokey to obnoxious and created our
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What Do Michael Jackson and Chewbacca Have in Common?

Question: What do the King of Pop, Michael Jackson, and Chewbacca, of StarWars fame, have in common? Answer: We expect one thing of them, that they keep their Promise – deliver their Signature Move – or else we wonder if we’re seeing the real thing. Even as he has been gone for 7 years now, if I ask an audience, “What was Michael Jackson’s Signature Move?”  They all collectively yell out, “MOONWALK!” Here’s my attempt to honor the Great MJ In 2015 audiences were breathless and ecstatic upon the arrival of StarWars VII The Force Awakens when Han Solo and
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Why You Want Recommendations Before You Buy

  Before you head out to grab a bite to eat at a new place you probably, like me, Google reviews, ask your trusted network on Facebook to see if it’s worth it, and whatever you read is generally what you’ll do.  Good Review: Let’s Go!  Bad Review: Send the In-Laws. Having an Event Planner say a few nice things backstage about your Speech, Show, or Emcee work is really fulfilling.  Sadly, that’s usually where it ends, as asking them to say it in the camera can turn awkward and brutal as they struggle to recreate the magic of what
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