Happy Mothers Day

Dear Mother ~ You gave birth to me.  Loved me before anyone else.  Know me from inside.  I am a part of you.  Thank you for life. Thank you for late nights, sleepily feeding and caring for me, school projects and mending my broken heart. Thank you for mentoring when they said I was different and showing me it was ok.  When they said I was “ugly and had a big mouth”, how you assured me I wasn’t ugly….but had a big mouth… that I could use to smile, spread joy, and sing. The memories of you bring tears of
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Gotta Hand it to United

  A few weeks ago I posted a blog called, “The Promise United Never Made”. Wow did that stir up some strong feelings from the opposers, critics, and posers out there!  Haha. My whole point was simply that United Airlines only had it as a GOAL to make the customer experience be positive, that they never made any kind of PROMISE to us. Many people agreed with my assessment and the change in language, and how that shifts the strength of power in our words. And then others showed up shouting how promises can’t be guaranteed, it depends on the circumstance,
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The Promise of Congruence On & Off Stage

When I was a kid I met my hero, a basketball player who is in the Hall of Fame now, and at the time was the epitome of all I wanted to be in life. I collected his jerseys, wore the same brand shoes as him (before that was a thing), and collected every basketball card ever made about him. The time came to meet my hero.  He was there to sign our memorabilia. I went up to him, asked if he would be willing to sign my stuff… And he refused. He said that he was under contract not
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The Work Family Saves The Day

The other night I took the stage for a very important Awards Ceremony after being introduced as if I were the greatest performer in the world. Plugged in my iPhone which runs my 40+ music cues before my hour long Show. I introduced the first song and….nothing. My phone was frozen. I laughed nervously and fidgeted with it. And then I tried to shut it off to reboot. Wouldn’t slide touch off. Oh. My. Gosh. The pit in my stomach was beyond anything I’ve felt in a while.   AV Team began scrambling, ran up and checked all the connections.
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cmi speaker management

If you’ve run a business you know finding the right people to help you accomplish your dream is a very challenging thing.  Instead of hiring anyone, you may have tried to go it alone. In running my business over 17 years I have experienced being the so-called “chef, host, busboy, clerk, PR, HR, owner, waiter, janitor, distributor, designer and lawyer” all at the same time. Trust me – it’s not a good idea. Through the nearly 2 decades I have tried and failed to surround myself with those that caught my vision, or in most cases, found great people who
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The Promise United Airlines Never Made

  Before passing my own judgments on what occurred with United Airlines and their incredible lack of customer safety, service, and offering of dignity to passengers from the recent debacle, I thought I’d better look it up on their web site first. What does United Airlines truly stand for? What is their Promise to the Customer? I believe any of us truly wanted to give them the benefit of the doubt. Yet here it is, in plain English, a screenshot from their web site and Mission Statement called Customer Commitment!     A Commitment is a strong word, but not
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A Promise to Self: The One

  Tonight a beautiful woman approached me and said, “I’ll never forget the time I heard you speak, it was life-changing.” I thanked her and asked when she’d heard me speak. “It was at Canyon Crest Elementary School when I was in 6th Grade”. I scratched the gray in my beard, grabbed my cane, and hobbled away.   To feel old is one thing. To realize you are is another. Yet few compliments make me more grateful than this one.   Proves the message was lasting and impacting. Glad I went to that school and spoke to those kids, probably
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The Actor’s Promise

I talk about Jim Carrey a lot.  As in I refer to him in most speeches, shows, in blogs, and in every coaching/training for perfomers. The man is a genius. The man is polarizing. You very well may hate him, but I love him, and this is my blog. More people say I remind them of Jim Carrey than anyone else.  There couldn’t be a greater compliment for me professionally. Even my Kindergarten teacher phoned my parents when “Ace Ventura”, Jim’s first movie, came out, and said, “This actor stole your son’s routine!”  That’s a true compliment. For the first
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Is The Promise a Religious Message?

I received an interesting statement from a friend the other day.  He asked, “I thought The Promise was for religious audiences only.” He was surprised I would go with a word – PROMISE – that is generally reserved for spiritual, religious, and very personal matters. Upon creating The Promise I wasn’t thinking along those lines, but actually yes, to be honest, it can go whatever direction you want it to go. The concept of The Promise is so simple that it almost seems too basic – and thus it is constantly overlooked. Fact is, imagine if every company made a promise
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Managers Are Mentors

Are you a Manager, Executive, or Leader in your workplace? If so, Congratulations! Question: How did you get there?   Did you do it alone?  Or did you have some help?  In all likelihood you had a Mentor, or a few Mentors, that recognized something great in you that you didn’t see in yourself.   They pointed out your incredible gifts, the strengths you naturally exhibited, the flair for leadership that brings someone from the bottom rung to the top, and eventually to another ladder altogether.   And now YOU are The Mentor.   What is your responsibility in this
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