The Promise United Airlines Never Made

  Before passing my own judgments on what occurred with United Airlines and their incredible lack of customer safety, service, and offering of dignity to passengers from the recent debacle, I thought I’d better look it up on their web site first. What does United Airlines truly stand for? What is their Promise to the Customer? I believe any of us truly wanted to give them the benefit of the doubt. Yet here it is, in plain English, a screenshot from their web site and Mission Statement called Customer Commitment!     A Commitment is a strong word, but not
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A Promise to Self: The One

  Tonight a beautiful woman approached me and said, “I’ll never forget the time I heard you speak, it was life-changing.” I thanked her and asked when she’d heard me speak. “It was at Canyon Crest Elementary School when I was in 6th Grade”. I scratched the gray in my beard, grabbed my cane, and hobbled away.   To feel old is one thing. To realize you are is another. Yet few compliments make me more grateful than this one.   Proves the message was lasting and impacting. Glad I went to that school and spoke to those kids, probably
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The Actor’s Promise

I talk about Jim Carrey a lot.  As in I refer to him in most speeches, shows, in blogs, and in every coaching/training for perfomers. The man is a genius. The man is polarizing. You very well may hate him, but I love him, and this is my blog. More people say I remind them of Jim Carrey than anyone else.  There couldn’t be a greater compliment for me professionally. Even my Kindergarten teacher phoned my parents when “Ace Ventura”, Jim’s first movie, came out, and said, “This actor stole your son’s routine!”  That’s a true compliment. For the first
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Is The Promise a Religious Message?

I received an interesting statement from a friend the other day.  He asked, “I thought The Promise was for religious audiences only.” He was surprised I would go with a word – PROMISE – that is generally reserved for spiritual, religious, and very personal matters. Upon creating The Promise I wasn’t thinking along those lines, but actually yes, to be honest, it can go whatever direction you want it to go. The concept of The Promise is so simple that it almost seems too basic – and thus it is constantly overlooked. Fact is, imagine if every company made a promise
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Managers Are Mentors

Are you a Manager, Executive, or Leader in your workplace? If so, Congratulations! Question: How did you get there?   Did you do it alone?  Or did you have some help?  In all likelihood you had a Mentor, or a few Mentors, that recognized something great in you that you didn’t see in yourself.   They pointed out your incredible gifts, the strengths you naturally exhibited, the flair for leadership that brings someone from the bottom rung to the top, and eventually to another ladder altogether.   And now YOU are The Mentor.   What is your responsibility in this
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Why Chick-Fil-A Closes on Sundays

If you have ever tried a Chick-Fil-A sandwich, or the nuggets, or their fries, or their shakes, then you too might be willing to drive any distance to take your family to enjoy their food.   If you have ever walked into their establishment and been greeted in a friendly manner, had your food served to you by a smiling, young, future of America employee, and felt like you just walked into the most welcoming environment in the traditional fast food genre of restaurant, then you know why our family rarely goes anywhere else for a quick bite.  Their Legendary
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Oscars Mix Up: The Promise of Being Present

Following the biggest gaffe in Academy Awards history, PricewaterhouseCoopers launched a full investigation into the mix-up of the Best Picture envelope mishap.   (I was so wrapped up in what had happened from a Stage Performer’s perspective that I blogged HERE the night of the incident)   It was revealed there are two of the same card showing the winners names in the secret locked briefcases of those overseeing the stage production, with PwC workers on both sides of the stage ready to hand each presenter the appropriate envelope.  In this case it was Martha Ruiz, and managing partner, Brian Cullinan.  
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The Warm Butter Cake Promise

    The other night we went out for a night on the town for my darling wife’s birthday. The hour long wait to get into the hot spot was averted by the option to sit at the bar and have a full menu anyway, so booth become barstool night.  Hostess happily helped us find our way, cheery, helpful, engaging, young and fun. Quickly welcomed and asked what we want to drink by a fully engaged waiter who leaned over the bar, looking right at us, slight smile, said knowingly, “This seems like a special occasion – what is it?”
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The Promise of Community

Tonight at the store we heard shouts of “Someone call 911!” As a crowd gathered my wife and I didn’t want to join in the scene of onlookers, but when we saw a baby boy on the ground and his father pleading in Spanish for help as store employees seemed to be standing around I ran over to see if I could help. Sadly I’m not confident in my ability to revive a child, and gratefully someone else took over as the father knelt beside the 1 year old boy. Realizing I wasn’t helping, and not wanting to crowd around,
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The Promise at Home

In speaking on The Promise to corporate attendees, one of the principles is The Family – AKA The Team. We all work as a Team, succeed as champions as a Team, sometimes share the sorrows of loss as the Team. That is why I call it The Family.  Because once you’ve been through so much in the workplace, on the field of competition, or creating and executing an amazing event, YOU become a Family real quick. The questions asked to end the presentation of The Family segment are as follows: How do you show TRUST in the abilities and Signature
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