The Work Family Saves The Day

The other night I took the stage for a very important Awards Ceremony after being introduced as if I were the greatest performer in the world. Plugged in my iPhone which runs my 40+ music cues before my hour long Show. I introduced the first song and….nothing. My phone was frozen. I laughed nervously and fidgeted with it. And then I tried to shut it off to reboot. Wouldn’t slide touch off. Oh. My. Gosh. The pit in my stomach was beyond anything I’ve felt in a while.   AV Team began scrambling, ran up and checked all the connections.
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cmi speaker management

If you’ve run a business you know finding the right people to help you accomplish your dream is a very challenging thing.  Instead of hiring anyone, you may have tried to go it alone. In running my business over 17 years I have experienced being the so-called “chef, host, busboy, clerk, PR, HR, owner, waiter, janitor, distributor, designer and lawyer” all at the same time. Trust me – it’s not a good idea. Through the nearly 2 decades I have tried and failed to surround myself with those that caught my vision, or in most cases, found great people who
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The Promise United Airlines Never Made

  Before passing my own judgments on what occurred with United Airlines and their incredible lack of customer safety, service, and offering of dignity to passengers from the recent debacle, I thought I’d better look it up on their web site first. What does United Airlines truly stand for? What is their Promise to the Customer? I believe any of us truly wanted to give them the benefit of the doubt. Yet here it is, in plain English, a screenshot from their web site and Mission Statement called Customer Commitment!     A Commitment is a strong word, but not
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A Promise to Self: The One

  Tonight a beautiful woman approached me and said, “I’ll never forget the time I heard you speak, it was life-changing.” I thanked her and asked when she’d heard me speak. “It was at Canyon Crest Elementary School when I was in 6th Grade”. I scratched the gray in my beard, grabbed my cane, and hobbled away.   To feel old is one thing. To realize you are is another. Yet few compliments make me more grateful than this one.   Proves the message was lasting and impacting. Glad I went to that school and spoke to those kids, probably
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The Actor’s Promise

I talk about Jim Carrey a lot.  As in I refer to him in most speeches, shows, in blogs, and in every coaching/training for perfomers. The man is a genius. The man is polarizing. You very well may hate him, but I love him, and this is my blog. More people say I remind them of Jim Carrey than anyone else.  There couldn’t be a greater compliment for me professionally. Even my Kindergarten teacher phoned my parents when “Ace Ventura”, Jim’s first movie, came out, and said, “This actor stole your son’s routine!”  That’s a true compliment. For the first
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Is The Promise a Religious Message?

I received an interesting statement from a friend the other day.  He asked, “I thought The Promise was for religious audiences only.” He was surprised I would go with a word – PROMISE – that is generally reserved for spiritual, religious, and very personal matters. Upon creating The Promise I wasn’t thinking along those lines, but actually yes, to be honest, it can go whatever direction you want it to go. The concept of The Promise is so simple that it almost seems too basic – and thus it is constantly overlooked. Fact is, imagine if every company made a promise
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Managers Are Mentors

Are you a Manager, Executive, or Leader in your workplace? If so, Congratulations! Question: How did you get there?   Did you do it alone?  Or did you have some help?  In all likelihood you had a Mentor, or a few Mentors, that recognized something great in you that you didn’t see in yourself.   They pointed out your incredible gifts, the strengths you naturally exhibited, the flair for leadership that brings someone from the bottom rung to the top, and eventually to another ladder altogether.   And now YOU are The Mentor.   What is your responsibility in this
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Why Chick-Fil-A Closes on Sundays

If you have ever tried a Chick-Fil-A sandwich, or the nuggets, or their fries, or their shakes, then you too might be willing to drive any distance to take your family to enjoy their food.   If you have ever walked into their establishment and been greeted in a friendly manner, had your food served to you by a smiling, young, future of America employee, and felt like you just walked into the most welcoming environment in the traditional fast food genre of restaurant, then you know why our family rarely goes anywhere else for a quick bite.  Their Legendary
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Oscars Mix Up: The Promise of Being Present

Following the biggest gaffe in Academy Awards history, PricewaterhouseCoopers launched a full investigation into the mix-up of the Best Picture envelope mishap.   (I was so wrapped up in what had happened from a Stage Performer’s perspective that I blogged HERE the night of the incident)   It was revealed there are two of the same card showing the winners names in the secret locked briefcases of those overseeing the stage production, with PwC workers on both sides of the stage ready to hand each presenter the appropriate envelope.  In this case it was Martha Ruiz, and managing partner, Brian Cullinan.  
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The Warm Butter Cake Promise

    The other night we went out for a night on the town for my darling wife’s birthday. The hour long wait to get into the hot spot was averted by the option to sit at the bar and have a full menu anyway, so booth become barstool night.  Hostess happily helped us find our way, cheery, helpful, engaging, young and fun. Quickly welcomed and asked what we want to drink by a fully engaged waiter who leaned over the bar, looking right at us, slight smile, said knowingly, “This seems like a special occasion – what is it?”
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